Operations Training Manager

Aligned Data Centers • Pataskala, OH

6d • Hybrid

About The Position

Aligned Data Centers is seeking an experienced Operations Training Manager to develop and lead technical training for Data Center Operations teams. This is not a traditional Learning & Development or Instructional Design role: strong technical knowledge and experience in complex technical or mission-critical environments are fundamental. The role requires credibility with technicians, facility managers, engineers, commissioning teams, and other technical subject-matter experts. Relevant backgrounds may include data centers, critical facilities, utilities or power generation, facilities engineering, industrial manufacturing, and construction or commissioning.

The manager will convert operational knowledge, engineering documentation, equipment manuals, drawings, procedures, and SME expertise into standardized technical training and qualification programs. The role also facilitates monthly live and virtual instructor-led training sessions and regional calls, communicating complex technical concepts to experienced technical staff as well as employees entering the data center industry.

The position follows a hybrid work model, with an expectation to work on-site at an Aligned data center approximately 2–3 days per week and travel domestically up to 20% to support regional data center locations. Success is measured by improvements in operator readiness, qualification, safe work execution, system knowledge, procedure compliance, maintenance and troubleshooting capability, incident response, and operational consistency—not simply the number of courses produced.

Requirements

• Ability to work on-site at an Aligned data center approximately 2–3 days per week and travel domestically up to 20% for regional coverage.
• Demonstrated training facilitation and technical writing skills, including the ability to lead monthly live and virtual sessions and regional calls, present and demonstrate technical content, engage learners, and adapt to varied audience needs.
• Ability to independently research and develop training using engineering documentation, equipment manuals, operating procedures, field observations, and SME interviews.
• Ability to establish credibility and collaborate effectively with Critical Facilities Technicians, Facility Managers, engineers, commissioning teams, maintenance personnel, vendors, and other technical SMEs.
• Ability to translate complex equipment, system, and procedural information into clear technical training while maintaining engineering and operational accuracy.
• Experience developing and/or delivering technical training, operator/technician qualification, OJT, equipment training, maintenance training, or other performance-based technical instruction.
• Experience with CMMS/work-order processes, including preventive, predictive, and corrective maintenance workflows, maintenance documentation, and equipment/asset history.
• Experience with ServiceNow (SNOW) or a comparable enterprise workflow/operations platform and understanding of its use in operational requests, work tracking, documentation, training, or related data center processes.
• Experience interpreting engineering and operating documentation, including one-line diagrams, P&IDs, SOOs, equipment manuals, technical specifications, system descriptions, MOPs/SOPs/EOPs, maintenance procedures, and drawings.
• Working knowledge of water treatment and water chemistry for mission-critical cooling systems, including water-quality parameters, chemical treatment, monitoring, and the operational impact of improper water conditions.
• Knowledge of BMS and controls, including monitoring, alarms, SOOs, control logic, instrumentation, and the interaction between control systems and physical equipment.
• Knowledge of mechanical systems, including HVAC, chillers and critical cooling, pumps, motors, fans, valves, piping, heat-transfer equipment, and associated fluid systems.
• Knowledge of electrical systems, including electrical distribution, switchgear, transformers, circuit breakers, UPS systems, generators, ATS/STS, PDUs, and related control/protection systems.
• At least 5 years of relevant technical experience in data center or critical facilities operations, power generation/utilities, military nuclear or propulsion systems, industrial manufacturing, facilities engineering, construction/commissioning, or another complex technical operating environment.

Nice To Haves

• Bachelor’s degree in Engineering, Engineering Technology, Industrial Technology, Construction Management, or another relevant technical discipline; equivalent military technical training and/or substantial directly relevant industry experience may be considered in lieu of a degree.
• Advanced proficiency with digital learning content creation authoring tools.
• Proficiency with Microsoft Office Suite.
• Experience with Articulate 360, Rise, and Storyline.
• Experience with Scribe.
• Relevant professional certifications in technical writing, safety, reliability, project management, data centers, electrical systems, HVAC, water treatment, controls, or another relevant area.
• Experience leading technical trainers, instructors, technicians, or other technical personnel and/or supporting multi-site or regional technical operations.
• Experience developing instructor-led, OJT, self-study, web-based, simulation, drill, and hands-on laboratory training for technical personnel.
• Experience creating technical curriculum from engineering documentation, equipment manuals, drawings, procedures, and site observations.
• Experience developing formal operator or technician qualification programs, Qual Cards, technical certification pathways, or requalification programs.
• Experience using operational data—including alarms, incidents, work orders, maintenance findings, qualification results, and QA/QC observations—to identify training needs.
• Experience with BMS/BAS, EPMS, CMMS, work-order management, alarm-management, or other mission-critical operational platforms.
• Hands-on experience using ServiceNow within a data center, facilities, maintenance, engineering, construction, or technical-operations environment.
• Direct experience in data center engineering, critical facilities operations, commissioning, maintenance, or technical training.

Responsibilities

• Develop, standardize, and continuously improve technical training and qualification programs that prepare Operations personnel to safely operate, monitor, maintain, troubleshoot, and respond to abnormal conditions involving critical data center infrastructure.
• Own and continuously improve Operations training for Qualification Cards (Qual Cards), new-hire Operations modules, ServiceNow (SNOW), BMS, procedure compliance and approvals, QA/QC, drills, continuing technical education, and safety.
• Develop system-level training covering system design and operation, normal operation, Sequences of Operations (SOOs), failure modes, alarms, interlocks, redundancy, maintenance impacts, and emergency response.
• Develop training that reinforces correct execution and documentation of MOPs, SOPs, EOPs, Change Requests (CRs), maintenance work instructions, procedure approvals, and other controlled procedures.
• Develop and support training for operational technology and workflow platforms, including ServiceNow, BMS, CMMS/work-order systems, qualification tools, and other monitoring, maintenance, and workflow technologies.
• Prepare Operations personnel to recognize and respond to equipment failures, system deviations, alarms, SLA events, emergency conditions, customer concerns, and other site incidents, including escalation requirements.
• Develop drills, simulations, scenarios, practical exercises, and performance assessments that evaluate employees’ ability to apply technical knowledge under realistic operating conditions.
• Plan, prepare, and facilitate monthly live and virtual instructor-led training sessions and regional calls using presentations, demonstrations, questions, discussion, and learner-engagement techniques.
• Partner with Operations, Engineering, Commissioning, Construction, Safety, Facility Managers, Maintenance Program Managers, and equipment SMEs to develop training on design, operating characteristics, and SOOs for electrical, mechanical, cooling, controls, fire/life-safety, and water-treatment systems.
• Ensure qualification standards assess demonstrated job performance and system understanding rather than course completion alone.
• Research, write, review, and revise technical training content, maintaining engineering and operational accuracy.
• Incorporate lessons learned from incidents, maintenance events, QA/QC findings, procedure changes, equipment failures, commissioning activities, and operational performance trends into continuing training.
• Build an understanding of Aligned’s operating model, establish credibility with Operations and Engineering teams, identify knowledge and qualification gaps, improve and standardize onboarding and Qual Card readiness, and implement scalable training and qualification pathways across assigned sites.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution for eligible participants.
• Health and dependent care Flexible Spending Account options.
• 401(k) plan with company match.
• Paid time off and holiday pay.
• Short-term disability, life insurance, and long-term disability coverage with medical election.
• Optional voluntary life, critical illness, legal, and additional disability coverage.
• Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed