Manager, Operations Control Center Planning

Piedmont Airlines•Salisbury, MD

10d•Onsite

About The Position

Piedmont Airlines is seeking an Operations Control Center (OCC) Planning Manager to oversee aircraft dispatchers' day-to-day flight operations and performance. The role reports to the Director, Operations Control Center and provides leadership over Dispatchers, Dispatch Supervisors, and Dispatch Coordinators. The manager ensures staffing, scheduling, pay, resources, and regulatory compliance while communicating operational issues to Piedmont leadership and American Airlines as applicable. The position also supports OCC planning for irregular operations and carries on-call responsibilities as required. The role requires a valid FAA Dispatch Certificate, five years of airline management experience, and comprehensive knowledge of civil aviation regulations and standards. The successful candidate will demonstrate strong leadership, strategic vision, communication, problem-solving, and people-management capabilities. The work environment is a standard office/OCC setting using computers and other office equipment. Some travel is required, and hours are flexible, including weekends and holidays. Occasional lifting of up to 25 pounds is required. Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen. Proof of high school or GED completion is required, and applicants must be at least 18 years old.

Requirements

Five years of airline management experience.
Valid FAA Dispatch Certificate.
Comprehensive knowledge of civil aviation regulations, standards, and recommended practices.
Strong leadership, strategic vision, and managerial competence.
Teamwork skills and demonstrated experience leading and managing people.
Ability to set and meet strict deadlines and ensure other managers adhere to deadlines.
Ability to identify strategic development opportunities, generate ideas, and stimulate innovation.
Excellent verbal and written interpersonal and communication skills.
Ability to develop strong working relationships internally and externally at all levels.
Ability to assess situations, understand issues, solve problems, and make clear, concise recommendations on key operational decisions.
Ability to multitask and prioritize in a fast-paced environment.
Self-motivation, initiative, and commitment.
Proof of high school or GED completion.
At least 18 years of age.
Clear driving record, 10-year Criminal History Records Check, and drug screen, as conditions of employment.

Nice To Haves

Bachelor's degree.
Qualified certifications in AI, data analytics (Tableau or Power BI), Six Sigma, or an equivalent area.
Proven results in strategic planning, change management, stakeholder engagement, and performance optimization.
Experience with Flightscape CAE Next Gen operations suite.

Responsibilities

Ensure Operations Department compliance with company policy, legal requirements, ICAO requirements, and Federal Aviation Standards and Regulations.
Provide leadership to Dispatchers, Dispatch Supervisors, and Dispatch Coordinators, promoting the company's commitment to high safety standards.
Ensure appropriate staffing for Dispatchers, Dispatch Supervisors, and Dispatch Coordinators.
Schedule and administer time off, including vacation, for dispatch staff, supervisors, and coordinators.
Ensure accurate pay for dispatch staff, supervisors, and coordinators.
Communicate operational issues frequently and clearly to Piedmont leadership and American Airlines, as applicable.
Ensure dispatcher schedules and rest requirements comply with applicable regulations.
Ensure Dispatchers have the resources needed to perform their jobs in compliance with company policy, procedures, and regulations.
Execute safety risk management, safety assurance, and safety promotion in accordance with Safety Management System principles.
Maintain a presence within the OCC and help OCC Managers plan Piedmont's response to irregular operations, including weather, aircraft mechanical, and IT issues affecting OCC systems.
Fulfill on-call responsibilities as required.