Manager, Operations Control Center Planning

Piedmont Airlines•Salisbury, MD

About The Position

Piedmont Airlines is seeking an Operations Control Center (OCC) Planning Manager to oversee aircraft dispatchers’ day-to-day flight operations and performance. The manager leads Dispatchers, Dispatch Supervisors, and Dispatch Coordinators, ensuring appropriate staffing, compliant schedules and rest periods, accurate pay, and the resources needed to perform their duties safely and in accordance with company policies and regulations. This role reports to the Director, Operations Control Center. The position supports compliance with company policy, legal requirements, International Civil Aviation Organization standards, and Federal Aviation Administration standards and regulations. It includes communicating operational issues to Piedmont leadership and American Airlines, carrying out safety risk management, assurance, and promotion under Safety Management System principles, and helping OCC managers plan the response to irregular operations such as weather, aircraft mechanical issues, or OCC system disruptions. On-call duties are required as needed. The work is performed in a standard office/OCC environment using computers and other office equipment. Some travel is required, and hours are flexible, including weekends and holidays. Occasional lifting up to 25 pounds is required. Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen. Applicants must provide proof of high school or GED completion and be at least 18 years old.

Requirements

Five years of airline management experience.
Valid FAA Dispatch Certificate.
Comprehensive knowledge of civil aviation regulations, standards, and recommended practices.
Strong leadership, strategic vision, and managerial competence.
Demonstrated ability to lead and manage people and work effectively as part of a team.
Ability to set and meet strict deadlines and ensure other managers adhere to deadlines.
Ability to identify strategic development opportunities and generate or stimulate innovative ideas.
Excellent verbal and written interpersonal and communication skills.
Ability to develop strong working relationships at all levels, internally and externally.
Ability to assess situations, grasp issues, solve problems, and make clear, concise recommendations on key operational decisions.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Self-motivated, with a high level of initiative and commitment.
Proof of high school or GED completion.
Minimum age of 18.
Clear driving record, 10-year Criminal History Records Check, and drug screen required for employment.

Nice To Haves

Bachelor’s degree.
Qualified certifications in AI, data analytics (Tableau or Power BI), Six Sigma, or an equivalent area.
Proven results in strategic planning, change management, stakeholder engagement, and performance optimization.
Experience with the Flightscape CAE Next Gen operations suite.

Responsibilities

Ensure Operations Department compliance with company policy, legal requirements, ICAO standards, and FAA standards and regulations.
Provide leadership to Dispatchers, Dispatch Supervisors, and Dispatch Coordinators, promoting the company’s highest safety standards.
Ensure dispatcher, dispatch supervisor, and dispatch coordinator staffing is appropriate.
Schedule and administer time off, including vacation, for dispatchers, dispatch supervisors, and dispatch coordinators.
Ensure pay is accurate for dispatchers, dispatch supervisors, and dispatch coordinators.
Communicate operational issues frequently and clearly to Piedmont leadership and American Airlines, as applicable.
Ensure dispatcher schedules and rest requirements comply with applicable regulations.
Ensure Dispatchers have the resources needed to perform their duties in compliance with company policy, procedures, and regulations.
Execute safety risk management, safety assurance, and safety promotion in accordance with Safety Management System principles.
Maintain a presence within the OCC and help OCC managers plan Piedmont’s response to irregular operations, including weather, aircraft mechanical issues, and IT issues affecting OCC systems.
Fulfill on-call responsibilities as required.