Teller Jobs

About The Position

Requirements

• High school diploma or GED.
• Up to 6 months of experience in a customer-facing or transactional role; experience may include cash handling, retail, sales, customer service, or another position demonstrating strong interpersonal and communication skills.
• Ability to stand and move around the branch for most of the day, lift up to 25 pounds, open cabinets, and bend or stand.
• Periodic travel to other branches within Belco’s seven-county footprint is required.

Nice To Haves

• Higher education.
• More than 6 months of experience in member service, lending, or a call center department within a financial institution.
• Broad knowledge of credit union functions and in-depth knowledge of member compliance, banking regulations, financial technology, lending processes, and member service.

Responsibilities

• Support Belco’s referral, sales, and service culture in interactions with members and the public.
• Handle and process member financial and service requests efficiently, promptly, and accurately.
• Guide members through appropriate service channels, including home banking, mobile deposit, online applications, and Interactive Teller Machines (ITMs).
• Handle cash, including large amounts, and maintain accurate transactional records.
• Under the Assistant Branch Manager’s guidance, assist members with preparing applications and information to open accounts.
• Use a consultative sales approach to educate members and potential members about Belco products and services and recommend solutions that match their needs.
• Under the Assistant Branch Manager’s guidance, assist members through steps of the loan process.
• Maintain current and accurate sales tracking records using Synapsys and Lobby Tracker.
• Maintain knowledge of and adhere to federal and state compliance laws and regulations, Belco policies and procedures, and safety standards; protect member and employee confidentiality.
• Embody Belco’s mission, vision, Behavioral Expectations, and Belco Life brand; identify process improvements and communicate ideas to Branch Management.
• Contribute to a cohesive team and demonstrate excellent interpersonal skills.
• Participate in community and professional events.
• Represent the credit union courteously, professionally, and confidently.
• Perform other duties as requested by the Assistant Branch Manager, Area Branch Manager, or Branch Manager.