Teller Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, online banking, and telephone banking.
• Strong work ethic and high integrity.
• Excellent time management skills.
• Ability to manage client accounts and process transactions accurately and securely.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of and ability to follow banking regulations and security procedures.
• Awareness of techniques to detect and prevent fraudulent activities.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary license.

Responsibilities

• Provide welcoming, in-person service to new and existing clients and assist with account transactions and servicing needs.
• Perform teller functions efficiently, effectively, and accurately in a branch setting.
• Identify and resolve client servicing issues, escalating them as needed.
• Listen for financial wellness opportunities in client conversations and transition clients to a Banker when appropriate.
• Use financial wellness tools to help clients work toward their financial goals and objectives.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Review product guides, fees, and policies to maintain current knowledge of offerings.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
• Perform other duties as assigned.