Part-time Teller
About The Position
As a Teller at KeyBank, you provide in-person service to new and existing clients at a branch, welcoming them and assisting with account transactions and servicing needs. You identify and resolve client servicing issues, listen for financial wellness opportunities, and transition clients to a Banker for deeper financial conversations. The role supports clients in moving forward in their financial journey and helps them feel supported by the bank. You are responsible for efficient, effective, and accurate teller functions, including securely processing cash transactions and balancing a cash drawer. You follow compliance, audit, and security procedures; stay current on products, fees, and policies; and participate in in-person morning huddles and end-of-day debriefs. The position is part-time and may include Saturday work as directed by management. Duties may change or be assigned at any time, with or without notice.
Requirements
- High school diploma, GED, or equivalent business experience.
- Experience in a client service role.
- Experience handling cash.
- General understanding of PCs, Windows-based applications, and calculators.
- Knowledge of client accounts and sound judgment in client interactions and transactions.
- Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, online banking, and telephone banking.
- Strong work ethic and high integrity.
- Excellent time management skills.
- Ability to manage client accounts and process transactions accurately and securely.
- Ability to identify and resolve client servicing issues efficiently.
- Understanding of and ability to follow banking regulations and security procedures.
- Awareness of techniques to detect and prevent fraudulent activities.
- Ability to collaborate effectively with teammates.
- Ability to occasionally operate a motor vehicle with a valid driver's license.
Nice To Haves
- Notary license.
Responsibilities
- Provide welcoming, in-person service to new and existing clients and assist with account transactions and servicing needs.
- Perform teller functions efficiently, effectively, and accurately in a branch setting.
- Identify and resolve client servicing issues, escalating them as needed.
- Listen for financial wellness opportunities in client conversations and transition clients to a Banker when appropriate.
- Use financial wellness tools to help clients work toward their financial goals and objectives.
- Attend and participate in in-person morning huddles and end-of-day debriefs.
- Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
- Review product guides, fees, and policies to maintain current knowledge of offerings.
- Work Saturdays as directed by management.
- Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
