Teller Part Time (32 hours)

Hancock Whitney•Poplarville, MS

About The Position

The Teller delivers accurate, efficient, and personalized client service while handling banking transactions and service requests. The role builds client relationships through in-person interactions and outbound calls, educates clients about digital banking, and refers clients to internal business partners when appropriate. The Teller also supports financial center operations, cash management, balancing, risk mitigation, compliance, and lobby traffic management. This position is part-time for 32 hours.

Requirements

High school diploma or GED.
At least 6 months of cash-handling, retail, or teller experience.
Comply with applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
Ability to work financial center hours, including weekends and evenings, and travel as required.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 50 pounds if required to perform essential job functions, subject to reasonable accommodation.

Nice To Haves

Previous sales and referral experience is strongly preferred.

Responsibilities

Deliver client interactions focused on accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Process deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to account maintenance and service charge inquiries using product and procedural knowledge.
Build, maintain, and grow client relationships through personalized in-person interactions and outbound phone calls.
Educate clients about mobile, online, and ATM banking.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening and closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Help manage operational loss through fraud detection, hold placement, obtaining supervisory overrides when needed, and maintaining high balancing standards.
Follow risk management, compliance, and security standards.
Maintain professional appearance and demeanor and keep the workstation organized.
Greet, engage, and direct clients in the lobby.
Perform research, special projects, and other duties assigned by management.