Teller Part-Time (25 hours)

Hancock Whitney Bank•Biloxi, MS

About The Position

A Teller at Hancock Whitney is primarily focused on creating 5-Star client interactions through accurate cash handling, speed of service, problem resolution, fraud detection, and personalized, value-added discussions. The role handles client transactions and servicing requests, maintains knowledge of the bank’s products and processes, and educates clients about digital banking solutions. The Teller also supports financial center operations, manages operational risk, assists clients in the lobby, and may mentor fellow associates. The position requires compliance with applicable banking laws and regulations, including the Bank Secrecy Act. This is a part-time position listed as 25 hours.

Requirements

High school diploma or GED.
Ability to travel if required to perform essential job functions.
Ability to work under stress and meet deadlines.
Ability to operate related equipment to perform essential job functions.
Ability to read and interpret documents if required to perform essential job functions.
Ability to lift, move, or carry approximately 30 pounds if required, subject to reasonable accommodation.

Nice To Haves

Six months of cash-handling or teller experience is strongly preferred.
Previous sales and referral experience is strongly preferred.

Responsibilities

Build, maintain, and grow client relationships through personalized interactions that meet company 5-star service standards.
Process deposits, withdrawals, check-cashing requests, credit card advances, money orders, and other negotiable items.
Handle client servicing requests, including explaining service charges and maintaining accounts.
Maintain working knowledge of products, services, and processes offered.
Make the required level of outbound calls using client and prospect lead lists to educate clients about digital solutions and address financial needs.
Educate clients in the financial center about mobile, online, and ATM solutions.
Refer clients to internal business partners as client needs are identified.
Assist with morning and evening financial center duties, including opening and closing the vault, operating and locking the Night Depository, preparing the workstation with supplies and cash, and balancing the drawer or financial center.
Help manage operational loss by obtaining supervisory overrides for transactions outside authority, placing holds appropriately, and balancing accurately.
Use equipment accurately and maintain knowledge of its functionality.
Meet professionalism standards for demeanor, dress, and workstation orderliness.
May mentor fellow associates by providing guidance, instruction, and coaching on policies and procedures.
Help manage lobby traffic by engaging, greeting, and directing clients.
Conduct research for clients as needed.
Perform other duties and special projects assigned by Management.
Comply with applicable federal, state, and local banking and industry laws and regulations, including the Bank Secrecy Act.