Teller Part-Time (25 hours)

Hancock Whitney•Biloxi, MS

About The Position

A Teller at Hancock Whitney focuses on creating 5-Star client interactions through accurate cash handling, prompt service, effective problem resolution, fraud detection and risk mitigation, and personalized discussions about relevant value-added services. The role processes client transactions and service requests, supports financial center operations, promotes digital banking solutions, and refers clients to internal business partners when appropriate. The position requires compliance with applicable banking laws and regulations, including the Bank Secrecy Act. The posting identifies the role as part-time for 25 hours.

Requirements

High school diploma or GED.
Ability to travel if required to perform essential job functions.
Ability to work under stress and meet deadlines.
Ability to operate related equipment to perform essential job functions.
Ability to read and interpret documents when required for essential job functions.
Ability to lift, move, or carry approximately 30 pounds if required for essential job functions, subject to accommodation where applicable.

Nice To Haves

Six months of cash-handling or teller experience is strongly preferred.
Previous sales and referral experience is strongly preferred.

Responsibilities

Build, maintain, and grow client relationships through personalized interactions that meet company 5-Star service standards.
Process deposits, withdrawals, check-cashing requests, credit card advances, money orders, and other negotiable items.
Handle client service requests, including service charge clarification and account maintenance.
Maintain working knowledge of the company’s products, services, and processes.
Make the required level of outbound calls to clients and prospects to explain digital solutions and address financial needs.
Educate financial center clients about mobile, online, and ATM services.
Refer clients to internal business partners as client needs are identified.
Assist with financial center opening and closing duties, including opening and closing the vault, working and locking the Night Depository, preparing the workstation with supplies and cash, and balancing the drawer or financial center.
Help manage operational loss through supervisory overrides when required, appropriate holds for loss mitigation, and accurate balancing.
Use equipment accurately and maintain knowledge of its functionality.
Maintain professional demeanor, dress, and workstation orderliness.
May mentor fellow associates by providing guidance, instruction, and coaching on policies and procedures.
Help manage lobby traffic by engaging, greeting, and directing clients.
Research client matters as needed.
Perform other duties and special projects as assigned by Management.
Comply with applicable federal, state, and local banking and industry laws and regulations, including the Bank Secrecy Act.