Senior Teller

First Interstate • Yankton, SD

11d • Onsite

About The Position

The Senior Teller is responsible for daily teller transactions in the branch lobby and drive-up locations and participates in dual-control functions. The role delivers outstanding client service, develops and maintains client relationships, and recognizes opportunities to refer clients to additional products and other lines of business.

The position processes a range of client transactions and requests, reconciles the cash drawer, supports compliance with operational and security procedures, and maintains client confidentiality. It also contributes to client service and overall bank success through collaboration, product knowledge, accurate work, training, and participation in volunteer activities and financial education efforts.

Requirements

• High school diploma or GED.
• 1–3 years of experience in a cash-handling and customer-service role.
• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Working knowledge of digital platforms, CRM systems, and emerging technologies.
• Strong interpersonal skills.
• Adherence to check- and cash-handling standards and ability to meet or exceed bank cash-balancing requirements.
• Ability to comply with bank regulations related to assigned job functions and apply regulatory standards appropriately.
• Ability to stay current on regulatory changes and follow bank policies and procedures.
• Regular and predictable attendance is required.
• Travel as needed.

Responsibilities

• Process client account transactions, including deposits, loan, mortgage, credit card and escrow payments, cash advances, check cashing, cashier’s checks, proof transactions, and foreign currency purchases or sales.
• Provide personalized in-person and telephone service by answering questions, addressing issues, and offering solutions.
• Process additional transactions as needed, including preparing currency transaction reports.
• Complete special client requests, including account closures, check orders, foreign currency exchanges, special statements and copies, referrals, and safe-deposit box procedures.
• Reconcile the cash drawer by verifying transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply.
• Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Process consumer credit card applications.
• Identify cross-sell and referral opportunities, inform clients about services and promotions, determine client needs, and direct clients to a banker.
• Collaborate with team members and respond to new or different client requests to support client service and bank success.
• Follow bank operations and security procedures, participate in dual-control functions, maintain client traffic surveys, audit other teller currency, and assist with proof certification.
• Protect confidential information and client confidence, and caution others about potential breaches.
• Attend training sessions and complete required annual and job-specific training.
• Apply Reg CC and bank policies when placing holds and follow check- and cash-handling standards.
• Maintain strong product knowledge and proficiency with client-facing systems, and complete work accurately with minimal errors.
• Participate in volunteer activities and financial education efforts.
• Embrace First Interstate Bank’s vision, mission, and values.
• Perform other duties as assigned.

Benefits

• Generous paid time off in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependents.
• Exercise reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED