Senior Teller

First Interstate•Casper, WY

11d•Onsite

About The Position

The Senior Teller is responsible for daily teller transactions in the branch lobby and drive-up locations and participates in dual-control functions. The role delivers outstanding client service and develops and maintains client relationships by recognizing opportunities to refer clients to additional products and other lines of business. The position is located at the Casper, Wyoming East location. The Senior Teller processes a range of client transactions, including deposits, loan and mortgage payments, credit card and escrow payments, cash advances, check cashing, cashier’s checks, foreign currency, and other requests. The role also reconciles the cash drawer, follows cash-handling and regulatory standards, maintains confidentiality, and collaborates with colleagues to support client service and bank success. Participation in volunteer activities and financial education efforts is expected.

Requirements

High school diploma or GED required.
1–3 years of experience in a cash-handling and customer-service role required.
Ability to handle confidential and sensitive information with discretion.
Strong mathematical aptitude.
Excellent written and verbal communication skills.
Working knowledge of digital platforms, CRM systems, and emerging technologies.
Strong interpersonal skills.
Adherence to check- and cash-handling standards and bank cash-balancing requirements.
Ability to comply with bank regulations related to assigned job functions and apply regulatory standards appropriately.
Ability to stay current on regulatory changes and follow bank policies and procedures.
Regular and predictable attendance is required.

Responsibilities

Process client account transactions, including deposits, loan, mortgage, credit card and escrow payments, cash advances, check cashing, cashier’s checks, proof transactions, and foreign currency transactions.
Provide personalized in-person and telephone client service, answer questions, resolve issues, and offer solutions.
Process additional transactions as needed, including preparing currency transaction reports.
Complete special client requests, including account closures, check orders, foreign currency exchanges, special statements and copies, referrals, and safe-deposit box procedures.
Reconcile the cash drawer, verify cash transactions, count and package currency and coin, submit excess cash and mutilated currency to the vault custodian, and maintain an authorized cash supply.
Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
Process consumer credit card applications.
Identify cross-sell and referral opportunities, inform clients about services and promotions, determine client needs, and direct clients to a banker.
Collaborate with team members and welcome new or different client requests to support client service and bank success.
Follow bank operations and security procedures, participate in dual-control functions, maintain client traffic surveys, audit other teller currency, and assist with certification of proof.
Protect confidential information and help prevent potential breaches.
Attend training sessions and complete required annual and job-specific training.
Apply holds according to Reg CC and bank policies and follow check- and cash-handling standards.
Maintain product knowledge and proficiency with client-facing systems and complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Embrace First Interstate Bank’s vision, mission, and values.
Perform other duties as assigned.