Senior Teller

First Interstate BancSystem • Spearfish, SD

1d • Onsite

About The Position

The Senior Teller is responsible for daily teller transactions in the branch lobby and drive-up locations and participates in dual-control functions. The role delivers outstanding client service and develops and maintains client relationships by recognizing opportunities to refer clients to additional products and other lines of business.

The position processes a wide range of client transactions and requests, reconciles and maintains the teller cash drawer, follows bank operations and security procedures, and protects confidential information. The Senior Teller also identifies cross-sell opportunities, records activities and referrals in 360View, supports client service and bank success through collaboration, and completes required training. The position is located at the Spearfish, South Dakota Main branch. Work hours vary based on scheduling and business need; travel is as needed.

Requirements

• High school diploma or GED.
• 1–3 years of experience in a cash-handling and customer-service role.
• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Working knowledge of digital platforms, CRM systems, and emerging technologies.
• Strong interpersonal skills.
• Adherence to check- and cash-handling standards and the ability to meet or exceed bank cash-balancing requirements.
• Ability to comply with bank regulations related to assigned job functions and apply regulatory standards appropriately.
• Ability to stay current on regulatory changes and follow bank policies and procedures.
• Ability to complete required annual and job-specific training.
• Regular and predictable attendance.

Responsibilities

• Process client account transactions, including deposits, loan, mortgage, credit card and escrow payments, cash advances, check cashing, cashier’s checks, proof transactions, and foreign currency exchanges.
• Provide personalized in-person and telephone service by answering questions, helping resolve issues, and offering solutions.
• Process additional transactions as needed, including preparing currency transaction reports.
• Complete special client requests, including account closures, check orders, foreign currency exchanges, special statements and copies, referrals, and safe-deposit box procedures.
• Reconcile the cash drawer, verify transactions, count and package currency and coin, submit excess cash and mutilated currency to the vault custodian, and maintain an authorized cash supply.
• Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Process consumer credit card applications.
• Identify cross-sell and referral opportunities, inform clients about services and promotions, determine client needs, and direct clients to a banker.
• Collaborate with team members and respond to new or different client requests to support service and bank success.
• Follow bank operations and security procedures, participate in dual-control functions, maintain client traffic surveys, audit other teller currency, and assist with proof certification.
• Protect confidential information and maintain client confidence.
• Attend training sessions and complete required annual and job-specific training.
• Apply Reg CC and bank policies when placing holds, and follow check- and cash-handling standards.
• Maintain product knowledge and proficiency with client-facing systems, and complete work accurately with minimal errors.
• Participate in volunteer activities and financial education efforts.
• Embrace First Interstate Bank’s vision, mission, and values, and perform other duties as assigned.

Benefits

• Paid time off (PTO).
• Paid federal holidays.
• Child Care Assistance Program for eligible dependents.
• Exercise reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED