Senior Teller

First Interstate BancSystem • Yankton, SD

9d • Onsite

About The Position

The Senior Teller is responsible for daily teller transactions in the branch lobby and drive-up locations and participates in dual-control functions. The role delivers outstanding client service and develops and maintains client relationships by recognizing referral opportunities for additional products and other lines of business. The position is located at the Yankton, South Dakota branch. Typical work hours vary based on scheduling and business needs; travel is as needed.

Requirements

• High school diploma or GED required.
• 1–3 years of experience in a cash-handling and customer-service role required.
• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Working knowledge of digital platforms, CRM systems, and emerging technologies.
• Strong interpersonal skills.
• Adherence to check- and cash-handling standards and bank cash-balancing requirements.
• Ability to comply with bank regulations relevant to assigned job functions and apply regulatory standards appropriately.
• Ability to stay current on regulatory changes and follow bank policies and procedures.
• Ability to complete required annual and job-specific training.
• Ability to meet the listed physical demands, with reasonable accommodation where applicable.
• Regular and predictable attendance is required.

Responsibilities

• Process client account transactions, including deposits, loan, mortgage, credit card and escrow payments, cash advances, check cashing, cashier’s checks, proof transactions, and foreign currency exchanges.
• Provide personalized in-person and telephone service by answering questions, assisting with issues, and offering solutions.
• Process additional transactions as needed, including preparing currency transaction reports.
• Complete special client requests, such as closing accounts, ordering checks, exchanging foreign currency, providing statements and copies, completing referrals, and performing safe-deposit box procedures.
• Reconcile the cash drawer, count and package currency and coin, submit excess cash and mutilated currency to the vault custodian, and maintain an authorized cash supply.
• Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Process consumer credit card applications.
• Identify cross-sell and referral opportunities by responding to inquiries, sharing information about services and promotions, determining client needs, and directing clients to a banker.
• Welcome new or different client requests and collaborate with team members to support client service and bank results.
• Follow bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting with proof certification.
• Protect confidential client information and help safeguard bank operations.
• Attend training sessions to enhance job knowledge and complete required annual and job-specific training.
• Recognize when holds are needed under Reg CC and bank policies, and follow proper check- and cash-handling standards.
• Demonstrate product knowledge and proficiency with client-facing systems, and complete work accurately with minimal errors.
• Participate in volunteer activities and financial education efforts.
• Embrace First Interstate Bank’s vision, mission, and values.
• Perform other duties as assigned.

Benefits

• Generous paid time off (PTO) and paid federal holidays.
• Child Care Assistance Program for eligible dependents.
• Exercise reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED