Senior Teller

First Interstate • Spearfish, SD

3d • Onsite

About The Position

The Senior Teller is responsible for daily teller transactions in both the lobby and drive-up locations of the Spearfish, South Dakota Main branch, and participates in dual-control functions. The role delivers outstanding client service and develops and maintains client relationships by recognizing referral opportunities for additional products and other lines of business. The position also supports branch operations, security, accuracy, and compliance while contributing to client service and the bank’s overall success.

Requirements

• High school diploma or General Education Degree (GED).
• 1–3 years of experience in a cash-handling and customer service role.
• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Working knowledge of digital platforms, CRM systems, and emerging technologies.
• Strong interpersonal skills.
• Adherence to check- and cash-handling standards and the ability to meet or exceed bank cash-balancing requirements.
• Ability to comply with bank regulations related to assigned job functions and appropriately apply regulatory standards.
• Ability to stay current on regulatory changes and follow bank policies and procedures.
• Ability to meet regular and predictable attendance requirements.
• Ability to travel as needed.

Responsibilities

• Process client account transactions, including deposits, loan, mortgage, credit card, and escrow payments; cash advances; check cashing; cashier’s checks; proof transactions; and foreign currency purchases and sales.
• Provide personalized in-person and telephone service by answering questions, assisting with issues, and offering solutions.
• Process additional transactions as needed, including preparing currency transaction reports.
• Complete special client requests, including closing accounts, ordering checks, exchanging foreign currency, providing statements and copies, making referrals, and performing safe-deposit box procedures.
• Reconcile the cash drawer by verifying transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply.
• Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Process consumer credit card applications.
• Identify cross-selling and referral opportunities by responding to inquiries, informing clients about services and promotions, determining client needs, and directing clients to a banker.
• Welcome new or different requests and collaborate with team members to achieve results.
• Follow bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting with certification of proof.
• Protect confidential information and maintain client confidence.
• Attend training sessions and complete required annual and job-specific training.
• Recognize when to place holds under Reg CC and bank policies, and follow proper check- and cash-handling standards.
• Maintain strong product knowledge and proficiency with client-facing systems, and complete work accurately with minimal errors.
• Participate in volunteer activities and financial education efforts.
• Embrace First Interstate Bank’s vision, mission, and values.
• Perform other duties as assigned.

Benefits

• Paid time off (PTO).
• Paid federal holidays.
• Child Care Assistance Program for eligible dependents.
• Exercise reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED