Lead Teller

KeyBank • Seattle, WA

11d • $19 - $25 • Onsite

About The Position

The Lead Teller serves as a resource for identifying and resolving client servicing issues, troubleshoots complex problems, and provides distinctive in-branch service to strengthen client relationships. The role listens for clients’ financial needs and transitions them to a Banker for deeper financial wellness conversations, while also helping clients use financial wellness tools to pursue their goals.

The Lead Teller performs and oversees teller functions, coaches tellers, and manages day-to-day teller-line scheduling and staffing needs. The role also helps maintain branch operational standards and compliance with regulatory, security, audit, and internal controls, and supports the Branch Manager with onboarding and training new Tellers. The position is based in a branch and includes working Saturdays as directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 3 years of demonstrated superior client relationship skills.
• At least 3 years of cash-handling experience.
• Working knowledge of a PC with Windows-based applications and a calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.
• Knowledge of clients’ accounts and banking relationships, with sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about access channels.
• Strong work ethic, high integrity, and ability to make reasonable decisions in the absence of direction.
• Excellent time-management skills.
• Ability to occasionally operate a motor vehicle and a valid driver’s license.

Nice To Haves

• Notary License.

Responsibilities

• Deliver a strong client experience by being present with clients and teammates.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting, and coach other tellers in these functions.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Help clients pursue financial goals through financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Manage daily teller-line duties, including teller scheduling, observing and coaching tellers, and overseeing operational standards.
• Provide branch staff with direction and guidance on operational and regulatory procedures.
• Review product guides, fees, and policies to remain current on offerings.
• Support the Branch Manager in onboarding and training new Tellers.
• Work Saturdays as directed by management.
• Perform other duties as assigned and comply with KeyBank policies and procedures.

Benefits

• The posting refers applicants to a separate list of benefits for which the position is eligible; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED