PT Teller

City Bank•Lubbock, TX

18h•Onsite

About The Position

The Front Line Teller performs a variety of lobby and drive-through service transactions for customers in a professional, timely, and efficient manner, following established bank policies and procedures. The role requires attention to detail, strong communication skills, knowledge of bank products and services, and the ability to recognize and respond to customer needs.

Requirements

Attention to detail.
Excellent communication skills.
Knowledge of bank products and services.
Ability to perform teller transactions according to established bank policies and procedures.

Responsibilities

Represent the bank courteously and professionally, providing prompt, efficient, and accurate transaction service.
Prepare and organize the teller window before scheduled opening times, maintain adequate supplies and cash, and follow security practices such as securing teller drawers and computers.
Accept checks and cash for deposit; verify deposit amounts and examine checks for endorsement and negotiability.
Cash checks and make withdrawals from savings and checking accounts after verifying signatures and account balances; cash checks for non-bank customers after verifying identification and obtaining required approval.
Receive loan payments, ensure payments match the amount due, and collect applicable late charges.
Work night depository bags and envelopes, dropped bags, and bank-by-mail deposits.
Issue cashier’s checks, prepare authorized cash advances, and ensure advances are balanced and transmitted daily.
Maintain MC/EMV supplies and redeem E/EE/I savings bonds for customers.
Accept stop-payment requests for ACH items and checks and process them according to procedure.
Accept and exchange foreign currency through a corresponding bank.
Complete Teller system logs for cash purchases of monetary instruments starting at $3,000 and currency transaction information for cash transactions over $5,000 or over $10,000, as stated in the posting.
Prepare wire transfer requests according to procedure.
Balance the teller window daily and provide a signed teller tape to a supervisor; perform opening and closing responsibilities when assigned.
Set up preauthorized transactions, direct deposits, and address changes; respond to customer account inquiries and provide statement copies.
Verify incoming cash shipments under dual control when requested.
Maintain the ATM daily, including handling deposits, balancing, and replenishing cash and supplies, where applicable.
Admit customers to the safe-deposit vault after signature comparison; manage access using the guard key and customer key, secure access doors, and escort customers out, where applicable.
Answer phones and emails in a friendly, professional manner.
Review items scanned into Teller Capture for accuracy.
Know, understand, and locate policies and procedures related to teller operations and customer service.