Teller (Full Time)

Popular, Inc.•New York, NY

11d•$24 - $24•Onsite

About The Position

The Teller is primarily responsible for accurately processing paying and receiving transactions while providing courteous, timely, and informative service. The role focuses on identifying clients’ needs and creating a positive customer impression. Responsibilities span banking operations, sales and relationship building, customer experience, and risk management. The teller must follow Popular’s policies and procedures and applicable legal and regulatory requirements, protect customer information, and support branch goals and community involvement.

Requirements

High school diploma or equivalent.
Anticipation of continuing education toward a degree.
At least six months of cash-handling and/or retail sales experience.
Applicants must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available for this position.
Candidates must provide evidence of academic preparation or courses related to the job posting if necessary.

Responsibilities

Accurately execute teller banking transactions according to Popular’s policies and procedures and legal and regulatory requirements.
Process payments and receipts for all product types and services accurately and courteously.
Address clients by name during transactions to provide personalized service.
Maintain the minimum required cash in the teller area and secure cash according to safety and security procedures.
Restock and balance assigned cash drawers, ATMs, cash recyclers, and vaults as required.
Assist with processing night depository bags and currency, and ATM settlements as required.
Follow bank policies and regulations to support successful branch assessments and audits.
Work with the branch manager and supervisor to meet or exceed individual goals.
Build trust-based client relationships by listening, identifying needs, understanding financial priorities, and referring appropriate products and services.
Support marketing campaigns and product launches, adapting sales techniques and using marketing tools and branch technology.
Educate clients about self-service capabilities and encourage use of digital banking channels and options.
Work with the management team to stay informed about bank developments and initiatives.
Promote ongoing customer feedback and continuous improvement.
Respond to customers who request account updates or closures, identify reasons for dissatisfaction, offer possible alternatives, and process account maintenance compliantly.
Listen attentively and address customer questions or problems, proactively preventing and resolving issues.
Support compliance functions, including reconciliations, internal and external audits, reporting, controls, records management, and opening and closing procedures; adhere to security procedures.
Promote the branch’s involvement in the community and report CRA-related activities to a supervisor.
Identify suspected fraudulent or forged documentation or activity and report it to the appropriate supervisors.
Maintain the confidentiality of customer information and comply with bank policies and procedures.