Teller - Full Time

Northwest Bank•Jersey Shore, PA

8d•Onsite

About The Position

Northwest Tellers are members of the retail network team and frequently interact with customers. They provide customer service by welcoming customers, processing transactions efficiently, resolving problems, educating customers, and identifying financial needs for referral to the appropriate business line. The role supports customer financial wellness and the office’s sales performance while following security, compliance, risk, and operational procedures. Tellers may work evening hours and weekends as scheduled, assigned, or necessary.

Requirements

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
Ability to establish effective working relationships, participate in problem-solving, and make decisions.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate open exchange of ideas and information.
Ability to plan and track work toward goals and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment.
Knowledge of computers and the Teller System.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to the office’s sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs.
Engage customers to understand their needs and explain product and service features and benefits.
Refer customers with complex requests or product and service needs to the appropriate team member.
Greet customers, take ownership of concerns, and work to resolve customer issues.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver an exceptional customer experience in person, by phone, and through email, and uphold the organization’s five Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work respectfully and professionally with coworkers to complete daily tasks, be prompt, and support management with special requests as needed.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and federal and state regulations.
Use Microsoft Office software, computer applications, and department-specific software to make effective use of technology.
Work as part of a team and use on-site equipment.