Teller - Full-Time

Members 1st Federal Credit Union•Shippensburg, PA

About The Position

The Teller provides accurate and efficient processing of members’ financial transactions to support member satisfaction and maintain accurate account records. The position contributes to department and organizational sales goals by identifying members’ product and service needs and using established processes and procedures to address member issues. The role provides banking services, facilitates member transactions, promotes Members 1st and its services, supports customer service and general branch operations, and performs account transactions, balancing, and end-of-day procedures. The position has moderate supervision and no budgetary responsibilities.

Requirements

For Teller I: 0–1 year of progressive retail financial or customer service experience.
For Teller III: At least 3 years of retail banking or credit union experience, including cash handling, customer service, and understanding of financial services regulatory policies and compliance.
For Teller III: At least 2 years of financial experience identifying and promoting products and services to meet member or customer needs.
Good communication and interpersonal skills.
Thorough knowledge of credit union products, services, policies, and procedures.
Familiarity with PCs and applicable software.
Ability to communicate effectively in English, orally and in writing.
General and business knowledge equivalent to a high school diploma.
Ability to choose among options outlined in established procedures.

Responsibilities

Process members’ financial transactions accurately and efficiently.
Maintain accurate records of member accounts.
Identify members’ product and service needs to contribute to department and organizational sales goals.
Use established processes and procedures to address member issues.
Provide banking services and facilitate member transactions.
Promote Members 1st and its services and provide customer service.
Support general branch office operations and processing.
Educate members on credit union products and services.
Perform balancing and end-of-day procedures.