Part Time Teller

PNC•Peoria, IL

11d•$14 - $24•Onsite

About The Position

As a Part Time Teller in PNC's Retail Banking organization, based in Peoria, Illinois, you will deliver customer experiences designed to improve financial wellbeing and build loyalty. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. The role is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will use product and procedural knowledge to address customer problems, conduct lobby engagement to connect customers with relevant PNC products, and help customers manage transactions through technology, tools, and resources. You will follow policies and procedures and use sound judgment while ensuring teller and branch daily operations and maintenance transactions are completed accurately and efficiently. Employees are expected to focus on customer needs and satisfaction and effectively manage risks in accordance with PNC's Enterprise Risk Management Framework.

Requirements

Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.
Demonstrate customer focus and the ability to prioritize customer needs and satisfaction.
Assess and manage risks in support of PNC's Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support financial wellbeing, customer loyalty, and increased share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility
Dental and vision options
Employee life insurance
401(k) with PNC match
Pension and stock purchase plans
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Parental leave, subject to eligibility
Up to 11 paid holidays each year, subject to eligibility
7 occasional absence days each year, unless otherwise required by law
Vacation accrued based on hours worked, including overtime, for use after 90 days of service