Teller I

FIRSTBANK SOUTHWEST•Amarillo, TX

11d•Onsite

About The Position

The Teller I completes financial transactions and educates customers about, and refers them to, the bank’s products and services. The position is based at Gem Lake in Amarillo, Texas, is full-time, and has a day shift. No travel is required. The role has no supervisory responsibilities. The Teller I handles customer transactions and cash-related duties, supports ATM and coin-machine balancing and service, and maintains a balanced drawer. The employee answers customer questions, attempts to resolve problems, follows teller policy, and promotes positive relationships with customers, potential customers, and coworkers. Other duties may be assigned.

Requirements

High school diploma or GED, or equivalent experience; one year of experience is equivalent to one year of education.
At least one year of experience in banking and/or a cash-handling-related field.
General computer skills, including Microsoft Word and Excel.
Ability to handle a high-stress environment.
May need to sit or stand for long periods, maintain sustained visual concentration while using a computer, and type for long periods.
May have to lift heavy bags of coins.

Responsibilities

Accept deposits, verify cash, and cash checks.
Process cash withdrawals, collection items, cash advances, fund transfers, and stop-payment orders.
Accept loan payments.
Balance and service ATMs as needed.
Complete Currency Transaction Reports.
Balance the coin machine.
Order cash and currency.
Process customer check orders.
Redeem savings bonds.
Promote bank products and services and consistently cross-sell them when opportunities arise.
Balance the drawer daily.
May be responsible for opening or closing the bank.
Answer customer questions and attempt to resolve customer problems.
Follow teller policy.
Promote and maintain positive relations with contacts, customers, and potential customers.
Perform other duties as assigned.
Treat customers and fellow employees with respect and strive to exceed customer expectations and meet customer needs.
Act honestly, ethically, and with strong moral principles; take responsibility for actions and lead by example.
Work as part of a team and share information efficiently, collaboratively, and proactively.
Pay attention to detail, solve problems, make sound decisions, manage and prioritize time effectively, and perform multiple tasks simultaneously.
Arrive on time, comply with laws and regulations, and complete required training.