Teller

S&T Bank•Altoona, PA

11d•$17 - $23•Onsite

About The Position

Operates a customer service window to provide exceptional customer service on a variety of transactions. Suggests solutions and options to customers, refers them to appropriate areas of the bank, and resolves customer problems, issues, and concerns accurately and efficiently. Develops working knowledge of bank policies, procedures, and products and services while maintaining accuracy and balancing skills. Applies computer-system knowledge, service skills, product knowledge, and procedural knowledge to complete transactions efficiently and accurately, protect customers and the bank from fraud, and meet customer-service standards. Promotes bank services, identifies customer needs, contributes to branch goals and sales and service standards, and works collaboratively with branch employees. The role requires attendance and successful completion of training as needed and performance of additional duties as required. The position is based at 1100 Logan Boulevard, Altoona, PA 16602. Branch hours are Monday through Thursday, 8:30 a.m.–5:00 p.m.; Friday, 8:30 a.m.–6:00 p.m.; and Saturday, 9:00 a.m.–12:00 p.m. Flexibility around branch hours is required. Requires a high school diploma or equivalent basic academic education, one to two years of general experience, and successful completion of the retail training program. Physical requirements include operating a keypad device for 70% of the day, electronic equipment for 10%, and office equipment for 10%; standing for two hours and sitting for five hours per day; routinely lifting up to 10 pounds and occasionally lifting or moving up to 50 pounds; manual dexterity for typing and data entry up to 40% of the business day; and close vision at 18–20 inches for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Salary range: $16.50–$23.27. Offered rates may vary based on geographic location, market data, experience, education, and demonstrated position-specific skills. For incentive-eligible roles, payment is based on the applicable plan document and company, business, and/or individual performance.

Requirements

High school diploma or equivalent basic academic education.
One to two years of general experience.
Successful completion of the retail training program.
Flexibility around branch hours, including the listed Saturday hours.
Ability to meet the stated physical demands, with reasonable accommodations where applicable.

Responsibilities

Develop working knowledge of bank policies, procedures, products, and services.
Maintain an 85% balancing rate in accordance with the Retail Policies and Procedure manual.
Deliver customer service in accordance with Consumer Bank Customer Service Standards and customer survey expectations.
Use computer systems to identify customers, verify transaction authenticity, complete required steps, and protect customers and the bank from fraud, including verifying balances, placing holds, and documenting identification.
Accept deposits, verify endorsements, and issue receipts.
Accept checks for cashing, identify customers, verify endorsements and balances, and refer customers to branch management for authorization when needed.
Accept savings deposits and withdrawals and perform related duties.
Provide additional customer services, including bank money orders and other services.
Accept loan payments and other types of payments.
Balance the cash drawer daily.
Assist with ATM balancing and settlement, where applicable.
Assist with vault balancing as requested.
Promote bank services, answer banking questions, direct customers to specialized branch team members, and profile customers to identify needs and expand relationships.
Contribute to branch goals and sales and service standards as outlined in the branch playbook and by Branch Management.
Demonstrate professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
Use the Sales & Service Opportunity tool to track customers introduced to a banker.
Provide night deposit, mail deposit, and safe deposit admittance services as needed.
Maintain positive relationships with customers and generate leads to the Personal Banker platform to help grow the branch.
Maintain effective working relationships with bank employees and contribute independently and as a team member.
Attend and successfully complete required training, including virtual, in-person, and online training.
Perform additional duties as required.