Teller

PNC•Elgin, IL

11d•$33,000 - $55,000•Onsite

About The Position

At PNC, the Teller is part of the Retail Banking organization and is based at the Elgin Summit in Elgin, Illinois. The role delivers a distinctive customer experience intended to support customers’ financial well-being and loyalty while increasing share of wallet. The Teller handles a variety of customer interactions, explains alternatives for financial transactions, identifies banking opportunities, and makes referrals as appropriate. The position is in-office; PNC encourages candidates to confirm workplace expectations with their recruiter and hiring manager. The Teller also supports efficient, accurate daily teller and branch operations and maintenance transactions while following policies and procedures and exercising sound judgment within established limits. The role requires customer focus and effective management of risks in accordance with PNC’s Enterprise Risk Management Framework.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, or GED is typically required at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer focus and the ability to use customer needs and satisfaction to create customized solutions.
Ability to assess and effectively manage risks associated with business objectives and activities.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support financial well-being, customer loyalty, and share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
Identify opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers about options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service