Full-Time Member Account Specialist (Teller) - Saugerties Branch

Mid Hudson Valley Federal Credit Union•Town of Saugerties, NY

8d•Onsite

About The Position

The Member Account Specialist (Teller) provides courteous, accurate service to credit union members by handling financial transactions and helping members with routine account and service needs. The role supports member satisfaction and retention by identifying needs, explaining and cross-selling credit union products and services, and completing transactions in accordance with credit union policies, regulatory requirements, and the Bank Secrecy Act. The position also supports branch operations through cash handling and balancing, equipment maintenance and reconciliation, vault activities, member account servicing, and assistance with training new teller staff. The regularly scheduled workweek includes Saturdays and rotating shifts during the week. The role is performed in an indoor, climate-controlled shared office environment with minimal noise.

Requirements

One to three years of similar or related experience.
High school education or GED.
Strong time-management, organizational, and workload-management skills, with the ability to work independently and achieve successful results.
Excellent verbal and written communication and listening skills.
Problem-analysis and problem-resolution skills, above-average interpersonal skills, and strong computer skills, including Microsoft Office.
Ability to work independently or with limited supervision and effectively as part of a team.
Ability to read and follow written and oral instructions, perform basic mathematical calculations, spell accurately, understand computer basics, and communicate information clearly and logically.
Ability to deal calmly and professionally with people of diverse backgrounds and personalities and to exercise discretion when handling confidential information.
Ability to maintain composure under deadlines, accuracy and quality demands, and a fast pace; handle multiple, simultaneous, and changing priorities; and provide a high level of customer service.
Regular, reliable, and timely attendance.
Ability to perform work on a computer for an average of 6–8 hours per day when necessary.
Ability to bend, sit, stand, walk, climb or descend stairs in an emergency, and occasionally lift up to 50 pounds.
Normal range of vision and hearing abilities.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.

Responsibilities

Process member transactions, including deposits, withdrawals, loan payments, check cashing, and purchases of monetary instruments; verify amounts and endorsements, follow fraud-prevention procedures and funds-availability requirements, and comply with credit union policy, regulatory requirements, and the Bank Secrecy Act.
Count cash shipments; balance at the end of the day; perform opening and closing procedures; complete first-line maintenance, reconciliation, and settlement of ITM, ATM, and TCR equipment; perform vault cash buy/sell activities as required; and assist with daily vault and branch reconciliation.
Assist members with routine service needs, including home banking and bill-pay assistance, password resets, account unlocking, instant-issue debit cards, PIN-try resets, Quick Assist research, check-image and statement printing, starter checks, contact-information updates, secondary savings accounts, and Safe Deposit Box agreements.
Promote, explain, and cross-sell credit union products and services; maintain teller referral tracking; meet or exceed individual referral and sales goals; maintain current product knowledge; make member relationship calls as directed by the Branch Manager; and assist with training and development of newly hired teller staff.
Maintain an efficient workstation and professional appearance; greet members courteously; provide prompt, accurate, and efficient transactions; resolve member requests and questions; process account information; protect member account privacy; and complete daily cash settlement without differences.
Maintain a balancing record of 90% or better, observe cash-box limits and security standards, and secure money in cash drawers and recyclers/dispensers.
Maintain knowledge of the job, industry trends, credit union policies and procedures, and products; develop skills, assist others with daily operations, and support opening and closing in the Branch Manager’s absence.
Provide professional service to members and colleagues, uphold MHV Service Standards, support organizational plans and the corporate mission, maintain confidentiality and integrity, and demonstrate adaptability, teamwork, and reliable attendance.
Answer telephone calls within two rings and respond to messages or correspondence within 24 hours; complete assigned duties accurately and according to department standards.
Meet or exceed individual sales goals and help meet branch and organizational goals; exercise sound judgment; maintain established cash limits and assigned PTs, ATMs, TCDs, and recyclers; maintain accurate consignment-item and CTR reporting; and follow credit union policies and federal regulations.
Work extended hours or travel off site when required or requested by management.