Full-Time Member Account Specialist (Teller) - Kingston Branch

Mid Hudson Valley Federal Credit Union•City of Kingston, NY

3d•Onsite

About The Position

The Member Account Specialist (Teller) works at the CUC (Kingston) Branch and supports the credit union’s member experience by providing courteous, professional service and assisting members with financial transactions. The role processes transactions accurately and in accordance with credit union policies, regulatory requirements, and the Bank Secrecy Act. It also contributes to member satisfaction and retention by identifying member needs and cross-selling credit union products and services. The position handles routine and complex transactions, supports branch cash and equipment operations, assists members with routine service needs, and maintains accurate records and a secure workstation. It promotes credit union products, tracks referrals, works toward individual sales goals, and may assist with training newly hired teller staff. The scheduled workweek includes Saturdays and rotating shifts during the week.

Requirements

One to three years of similar or related experience.
High school education or GED.
Strong time-management skills and ability to manage multiple workloads successfully and work independently.
Organizational skills and excellent verbal, written, and listening skills.
Problem-analysis and problem-resolution skills, above-average interpersonal skills, and strong computer skills, including Microsoft Office.
Ability to bend, sit, and stand to perform primarily sedentary work, with occasional lifting of up to 50 pounds; ability to climb and descend stairs in an emergency.
Normal range of vision and hearing abilities.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Ability to work on a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours or travel off site when required or requested by management; regular, reliable, and timely attendance.
Ability to perform job functions independently or with limited supervision and work effectively independently or as part of a team.
Ability to read and carry out written instructions, follow oral instructions, complete basic mathematical calculations, spell accurately, understand computer basics, and communicate clearly and logically.
Ability to deal calmly and professionally with diverse personalities and demonstrate customer service and discretion when dealing with the public.
Ability to work under deadline pressure and requirements for accuracy and quality, handle a fast pace, and manage multiple, simultaneous, and changing priorities.
Ability to exercise discretion with confidential internal and external matters.
Ability and willingness to work Saturdays and rotating shifts during the week.

Responsibilities

Process deposits, withdrawals, loan payments, check cashing, monetary instrument purchases, and other member transactions accurately and in compliance with credit union policy, regulations, and the Bank Secrecy Act.
Verify cash and check amounts, examine checks for proper endorsement, follow fraud-prevention procedures, and apply funds-availability requirements.
Count cash shipments; perform end-of-night balancing and branch opening and closing procedures; and complete first-line maintenance, reconciliation, and settlement of ITM, ATM, and TCR equipment.
Perform vault cash buy/sell transactions as required and assist with daily vault and branch reconciliation.
Assist members with routine service needs, including home banking and bill pay access, password resets, account unlocking, instant-issue debit cards, card additions, PIN-try resets, and research using Quick Assist or similar programs.
Print check images, statements, and starter checks; update member contact information; open secondary savings accounts for existing members; and open or close Safe Deposit Box agreements.
Promote, explain, and cross-sell credit union products and services; maintain daily teller referral tracking; and meet or exceed individual referral and sales goals.
Maintain current knowledge of credit union products and services, make member relationship calls as directed by the Branch Manager, and assist with training and developing newly hired teller staff.
Organize the workstation for efficiency and maintain a professional appearance; greet members courteously and provide prompt, accurate transactions and assistance.
Resolve member questions and requests promptly, process account information, protect the privacy of member account information, and perform daily cash settlement without differences in cash and checks.
Maintain a balancing record of 90% or better, observe cash box limits, and secure money in cash drawers and recyclers/dispensers at all times.
Stay informed about financial services industry trends and credit union policies and procedures; expand knowledge and skills; and assist with office operations, including opening and closing in the Branch Manager’s absence.
Uphold MHV service standards, maintain confidentiality and integrity, support organizational plans and goals, and maintain reliable attendance, punctuality, and flexibility with work schedules.
Answer telephone calls within two rings and respond to messages or correspondence within 24 hours; complete assigned duties with minimal errors according to department standards.
Meet individual sales goals and assist with branch and organizational goals; use sound judgment and maintain established cash limits and assigned PTs, ATMs, TCDs, and recyclers.
Maintain accurate reporting for consignment items and CTRs and comply with credit union policies, procedures, and federal regulations.