Full-Time Member Account Specialist (Teller) - Woodstock Branch

Mid Hudson Valley Federal Credit Union•Town of Woodstock, NY

2d•Onsite

About The Position

The Member Account Specialist (Teller) provides courteous, professional service to credit union members by handling financial transactions, supporting routine member service needs, and identifying opportunities to meet members’ financial needs through credit union products and services. The role performs transactions accurately and in accordance with credit union policy, regulatory requirements, and the Bank Secrecy Act. The regular workweek includes Saturdays and rotating weekday shifts. The position also supports branch cash operations, equipment maintenance and reconciliation, member account and digital banking assistance, relationship-building and referrals, and the training of newly hired teller staff. Success is measured through service quality, accuracy, product knowledge, sales and referral results, reliability, and compliance with policies and procedures.

Requirements

One to three years of similar or related experience.
High school education or GED.
Strong time-management and organizational skills, including the ability to manage multiple workloads and work independently.
Excellent verbal and written communication and listening skills.
Problem-analysis and problem-resolution skills and above-average interpersonal skills.
Strong computer skills, including Microsoft Office.
Ability to work independently or with limited supervision and effectively as part of a team.
Ability to read and follow written instructions, follow oral instructions, perform basic mathematical calculations, spell accurately, understand computer basics, and communicate information clearly and logically.
Ability to deal calmly and professionally with diverse personalities and demonstrate discretion and high-quality customer service.
Ability to maintain composure and accuracy under deadlines, fast-paced conditions, and changing or simultaneous priorities; ability to handle confidential matters discreetly.
Ability to bend, sit, and stand; perform primarily sedentary work with limited exertion; and occasionally lift up to 50 pounds.
Ability to climb and descend stairs in an emergency and meet normal vision and hearing requirements.
Ability to operate routine office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Ability to routinely work at a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours or travel off site when required or requested by management.
Regular, reliable, and timely attendance.
Ability to work indoors in a climate-controlled shared office environment with minimal noise.

Responsibilities

Process member transactions such as deposits, withdrawals, loan payments, check cashing, and monetary instrument purchases; receive and verify cash and checks for deposit, check endorsements, and follow fraud-prevention and funds-availability procedures.
Perform transactions in accordance with credit union policies, regulatory compliance requirements, and the Bank Secrecy Act.
Count cash shipments; perform end-of-night balancing and opening and closing procedures; conduct first-line maintenance, reconciliation, and settlement for ITMs, ATMs, and TCRs.
Perform vault cash buy/sell transactions as needed and assist with daily vault and branch reconciliation.
Assist members with routine service needs, including home banking and bill pay access, password resets, account unlocking, debit card issuance and PIN assistance, and research using Quick Assist or similar programs.
Print check images, statements, and starter checks; update member contact information; open secondary savings accounts for existing members; and open or close Safe Deposit Box agreements.
Promote, explain, and cross-sell credit union products and services; maintain teller referral tracking; and meet or exceed individual referral and sales goals.
Maintain current knowledge of credit union products and services, perform member relationship calls as directed by the Branch Manager, and assist with training newly hired teller staff.
Maintain an organized and professional workstation; greet and welcome members; provide prompt and accurate service; resolve member requests and questions; protect account privacy; and process account information as needed.
Complete daily cash settlement without differences, maintain a balancing record of 90% or better, observe cash box limits, and secure cash in drawers and recyclers/dispensers.
Maintain knowledge of the job, industry trends, credit union policies and procedures, and develop skills; assist with office operations and opening or closing in the Branch Manager’s absence.
Meet service, attendance, punctuality, communication, accuracy, confidentiality, compliance, and teamwork expectations; respond to telephone calls and messages within the stated timeframes.
Maintain accurate reporting for consignment items and CTRs and observe established cash limits and procedures for PTs, ATMs, TCDs, and recyclers.