Teller

First Interstate•Hamburg, IA

11d•Onsite

About The Position

The Teller is responsible for daily teller transactions in the lobby and drive-up locations of the Hamburg, IA branch. The role delivers outstanding client service and develops and maintains client relationships by identifying referral opportunities for additional products and other lines of business. The Teller processes a range of account and cash transactions, responds to client questions, supports referrals and credit card applications, reconciles a cash drawer, and follows bank operations, security, and confidentiality procedures. The position also supports teammates, attends training, participates in volunteer activities, and performs other duties as assigned.

Requirements

High School Diploma or General Education Degree (GED) required.
Ability to handle confidential and sensitive information with discretion.
Strong mathematical aptitude.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Exceptional attention to detail.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Regular and predictable attendance is required.

Nice To Haves

Experience in a cash handling role preferred.

Responsibilities

Process deposits and loan payments, cash checks, process savings withdrawals, record night and mail deposits, sell cashier’s checks, and redeem savings bonds.
Answer client questions in person and over the telephone.
Process additional transactions as needed, including preparing currency transaction reports.
Identify basic cross-sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
Process consumer credit card applications.
Complete special client requests, including closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe-deposit box procedures.
Reconcile the cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
Comply with bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
Maintain client confidence and protect bank operations by keeping information confidential and cautioning others regarding potential breaches.
Attend training sessions to enhance job knowledge.
Support client service and bank success by welcoming new or different requests and helping team members accomplish results.
Demonstrate basic product knowledge and proficiency with client-facing systems.
Complete work accurately with minimal errors.
Participate in volunteer activities.
Perform other duties as assigned.