Teller Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Prior supervisory experience required.
• Cash handling experience required.
• Strong written and oral communication skills.
• Excellent customer service skills.
• Ability to use computer systems and office equipment.
• Computer skills required.
• Ability to work in a fast-paced environment.
• Flexibility in scheduling; must be available to work Saturdays and extended hours.
• Travel may be required.
• Ability to stand for long periods of time.
• Ability to lift up to 50 lbs.
• Adherence to the Bank’s dress code policy.
• Ability to work independently and make sound decisions.
• Ability to learn software systems that support branch transaction processing.
• Ability to work with a diverse workforce and customer base.
• Strong organizational skills and commitment to personal growth and success.

Nice To Haves

• Two or more years of teller experience preferred.
• Knowledge of Microsoft products.
• Fluency in a second language.
• Leadership, coaching, sales, and relationship-building skills.
• Working knowledge of computer and processing skills and awareness of retail products and services.
• Ability to develop and use teller skills to provide staffing flexibility.
• Experience assisting with writing and delivering performance evaluations.

Responsibilities

• Provide responsive, high-quality customer service and resolve or escalate servicing issues in a timely manner.
• Use sound judgment within authorization guidelines to support customer retention and identify opportunities to improve relationships, services, practices, and the bank’s competitive position.
• Promote collaboration and communication across departments and maintain positive interdepartmental relationships.
• Manage the office in the absence of the Branch Manager and Assistant Branch Manager.
• Monitor teller differences and assist the Branch Manager with corrective action.
• Supervise branch operations, including branch cash, ATM balancing, cash limits, supplies, logs, and reports.
• Schedule staff in coordination with the Branch Manager and support efforts to reduce branch expenses and overtime.
• Help maintain branch service standards for customer interactions and interdepartmental relations.
• Provide input on employee performance management, assist with performance evaluations, and potentially complete evaluations for assigned tellers or participate in interviews.
• Coach and mentor teller staff, support their training and career development, and recognize and recommend rewards for performance.
• Support branch and bank goals, initiatives, community involvement, and a positive bank image.
• Maintain open communication with the branch team and share pertinent information in a timely manner.
• Ensure compliance with federal and state laws, bank policies and procedures, security requirements, fraud mitigation policies, and BSA procedures.
• Assist with periodic audits, month-end reports, inventories, and completion of required staff training.
• Assist in managing branch risk, including fraud, check initials, and check holds.
• Open accounts and assist customers with existing relationships as needed; perform account maintenance and process requests.
• Explain bank products and services and offer solutions based on customer needs; maintain knowledge of product updates, market conditions, and new technologies.
• Respond to customer inquiries and complaints promptly and diplomatically, usually within 24 hours.
• Provide notary services when needed.
• Encourage CRA-qualified community development volunteerism and related financial services or financial expertise in the bank’s assessment area.
• Participate in opening and closing the branch; directly oversee the teller line and operate vaults, the cash recycler, and branch scanning process.
• Perform other similar duties as assigned or requested by the Branch Manager.