Head Teller

Dime Bank•Norwich, CT

7d•$22 - $34

About The Position

The Head Teller supervises Tellers and ensures they provide consistent, high-quality customer service, identify customer needs, and make appropriate cross-selling and referral efforts while accurately processing financial transactions in accordance with bank policies. The role includes Teller training and coaching, compliance monitoring, customer service support, cash management, and branch balancing. The Head Teller may occasionally fill in at other branches and participates in community service while representing Dime Bank professionally.

Requirements

High school diploma or equivalent.
One or two years of job-related experience.
Adherence to the bank’s training policies and requirements.
Aptitude for mathematics.
Ability to follow instructions, policies, procedures, regulations, and confidential protocols.
Ability to comply with applicable Federal and State bank regulations and Dime Bank policies and procedures.
Excellent customer service, customer relationship-building, and product and service referral skills.
Strong supervisory skills.
Strong communication skills.
Competent keyboard skills and familiarity with computers.
Organizational skills and ability to maintain an organized, efficient workspace.
Initiative.
Ability to work closely and harmoniously with others in a busy environment.
Ability to stand for extended periods and lift bags of coin.

Responsibilities

Supervises Tellers and handles related HR activities, such as interviewing, performance management, and ETime processing, in conjunction with the Assistant Branch Manager and/or Branch Manager.
Processes customer transactions in accordance with bank procedures, including savings, check, bond, cash, travelers check, loan payment, and night deposit transactions.
Mentors Tellers and provides on-the-job training for new Tellers.
Uses sound judgment in decision-making and coaching.
Monitors Tellers for compliance with bank procedures and policies.
Assists Tellers in locating cash discrepancies.
Explains, promotes, refers, and/or sells products and services based on customer needs.
Meets or exceeds individual sales, referral, and service goals and coaches Tellers toward Branch goals.
Resolves routine customer service concerns or notifies the appropriate authority.
Cashes checks and pays out money after verifying signatures and customer balances according to Check Cashing guidelines.
Processes transactions on the bank’s operating systems.
Balances currency, coin, and checks in the cash drawer within specified time periods and at shift’s end, and manages cash levels, ordering, and shipping.
Removes deposits from automated teller machines and night depositories and counts and balances cash.
Rents safe deposit boxes and opens new accounts.
Performs other duties essential to branch operations.
Occasionally fills in for other branches at management’s request.
Completes end-of-day branch balancing and reports.
Participates in community service and represents Dime Bank professionally.