Head Teller

Century Bank•Grand Bay, AL

13d

About The Position

The Head Teller supervises teller functions for the branch and helps provide customers with an exceptional service experience while supporting their financial wellness. The role ensures tellers follow work standards, maintains branch cash and teller operations, and supports compliance with bank policies and applicable regulations. The Head Teller also answers customer inquiries, cross-sells bank products and services, and refers customers to the appropriate department when needed.

Requirements

Graduation from high school or equivalent GED.
Excellent verbal and written communication skills.
Knowledge of English language structure and content, including word meanings and spelling, composition, and grammar.
Excellent computer and keyboard skills.
Good organizational skills.
Neat dress and grooming.
Adherence to bank policies and procedures.

Nice To Haves

Some college or post-graduate technical training.
A minimum of two years of teller experience.

Responsibilities

Supervise branch teller functions, including the daily teller balance report, and ensure tellers perform work according to standards.
Receive checking and savings deposits, verify cash and endorsements, confirm identification for cash back, and issue deposit receipts.
Maintain adequate cash for the branch; buy and sell cash from the Federal Reserve as needed and distribute money to tellers.
Balance the ATM.
Conduct periodic audits to ensure tellers comply with teller limits and Watchdog.
Examine deposited checks and determine funds availability according to regulations.
Process savings withdrawals and cash checks after verifying endorsements, identification, and validity.
Manage and assign vault and other special duties as needed.
Answer basic customer questions about interest rates, service charges, and account histories while observing disclosure requirements, regulations, and privacy policies.
Cross-sell bank products and services and refer customers to the appropriate department for issues that cannot be resolved at the teller line.
Issue personal money orders and cashier’s checks.
Accept loan payments, verify payment amounts, and issue receipts.
Buy and sell currency from the vault as necessary while ensuring teller drawer cash limits are not exceeded.
Ensure teller stations are properly supplied and maintain the daily over/short list, target cash, and appropriate currency logs.
Balance drawers daily, including periodic batching of cashed checks, and investigate and resolve out-of-balance conditions.
Follow bank policies and procedures and help ensure compliance with applicable federal banking regulations, including the Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, and Federal Reserve regulations.
Work independently and collaboratively to achieve branch goals, and communicate effectively with customers during difficult situations.
Complete compliance and e-learning courses by their due dates.
Perform other duties as assigned.