Head Teller

Members 1st Federal Credit Union•Lower Paxton Township, PA

About The Position

The Head Teller supervises the branch teller staff’s daily operations, ensuring accuracy and high levels of member satisfaction. The role coordinates and monitors branch needs, including record reconciliation, reports, teller schedules, and cash needs. The Head Teller develops, motivates, and retains qualified staff; ensures adherence to compliance requirements, policies, and procedures; participates in opening and closing procedures and candidate selection; and coaches and reviews teller work to foster teamwork. The position trains staff on general job duties and sales techniques and contributes to department and organizational sales goals by identifying and educating members about products and services through meaningful conversations. The Head Teller also performs Teller duties when needed and is cross-trained to provide new account, lending, account maintenance and review, and support services. The role may provide coverage for other departments or functions within its scope. Members 1st describes its culture as grounded in inclusion, belonging, teamwork, and serving members, associates, and communities. The position offers a minimum salary of $47,000 per year, with potential for a higher salary based on factors including experience, skills, education, and location.

Requirements

3–5 years of related experience.
0–1 years of leadership or management experience.
General and business knowledge equivalent to a high school diploma.
Excellent communication and interpersonal skills.
Attention to detail and accuracy.
Thorough knowledge of credit union products, services, policies, and procedures.
Ability to recognize and offer sales opportunities.
Advanced analytical and problem-solving skills.
Strong organizational and time-management skills.
Robust financial, problem-solving, and analytical skills.
Familiarity with PCs and applicable software.
Ability to communicate effectively in English, orally and in writing.
Visually able to prepare and analyze data and figures, view a computer terminal, and read extensively.
Ability to sit for extended time periods.
Sufficient manual skill to operate a PC keyboard and other standard office equipment.
Ability to travel, including occasional overnight travel.
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects.

Responsibilities

Supervise the daily operational activities of branch teller staff and ensure accuracy and high levels of member satisfaction.
Prepare, coordinate, and monitor branch needs, including record reconciliation, reports, teller work schedules, and cash needs.
Develop, motivate, and retain qualified staff.
Ensure adherence to compliance requirements, policies, and procedures.
Participate in branch opening and closing procedures and select qualified candidates.
Coach and review teller work to foster a team environment.
Train staff on general job duties and sales techniques.
Contribute to department and organizational sales goals by identifying and educating members about product and service needs through meaningful conversations.
Perform Teller duties when needed.
Provide new account, lending, account maintenance and review, and support services as cross-trained.
Provide coverage, as needed, for other departments or functions within the scope of the position.