Head Teller

Renasant Bank•Ocean Springs, MS

About The Position

The Head Teller leads, coaches, and manages the teller team to deliver an excellent branch experience for customers and teammates while maintaining sound operations. The role focuses on customer engagement, service execution, operational excellence, leadership, and management. The Head Teller applies Renasant Bank policies, procedures, and customer service standards, and role models exceptional service and appropriate referrals of sales opportunities in compliance with bank requirements. The position oversees and shares Teller and Senior Teller responsibilities and may lead the teller experience and branch when the Branch Manager or Assistant Branch Manager is unavailable. The role includes supervising Tellers, supporting onboarding and training, contributing to performance assessments, and helping lead branch sales, service, operational, and security meetings. The work takes place in a professional bank environment involving communication with internal partners and external clients, confidentiality, and adherence to detailed procedures for protecting employees, customers, and bank assets.

Requirements

High school diploma or equivalent required.
At least 2 years of cash handling experience, including at least 1 year of successful teller experience.
At least 1 year of leadership experience.
Proven track record of leadership, sales management, and coaching.
Ability to produce individual and team sales and customer experience results.
Effective written and verbal communication skills.
Strong teamwork and ability to work cooperatively in a team environment.
Attention to detail and a strong record of transaction accuracy.
Comfort using a variety of technology software products to process transactions.
Proven time management and organizational skills, including the ability to handle multiple priorities and adapt to changing business needs and pace.
Ability to travel for training, development opportunities, and between branches as needed.
Ability to meet the physical demands of the role, including frequently standing or sitting, kneeling, stooping or squatting, handling or feeling objects, tools or controls, reaching, and talking or hearing; occasionally walking and lifting or moving up to 25 pounds; and using close vision, peripheral vision, depth perception, and focus.

Nice To Haves

College education preferred, but not required.
At least 1 year of customer experience in a sales environment preferred.

Responsibilities

Execute and coach the teller customer engagement process to avoid breaks in service and missed opportunities to help customers.
Maintain and role model service knowledge standards in accordance with related regulations, policies, and procedures.
Process customer transactions, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
Execute daily operations, including balancing, ordering supplies, balancing the ATM and vault, and performing branch capture procedures.
Identify customer needs and refer customers to the platform for additional needs-based conversations.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Assist with monthly and quarterly branch assessments.
Mentor and onboard new Tellers and ensure their training is completed.
Participate in interviewing, selecting, and training teammates.
Supervise Tellers, approve transaction overrides, and oversee daily personnel and team balancing of teller drawers.
Help lead sales, service, operational, and security meetings with the Branch Manager or Assistant Manager.
Contribute to employee performance assessments, disciplinary action planning, and coaching for improved performance.
Perform other related duties as assigned.