Head Teller

Flagstar Bank•Newport Beach, CA

About The Position

The Head Teller supervises the teller line and processes financial transactions, including check cashing, withdrawals, deposits, and loan payments, in accordance with bank policies and procedures. The role assists tellers with complex tasks, provides teller coverage, and performs teller duties as needed. It is responsible for the vault and for auditing, reporting, and balancing cash drawers. The position also provides courteous client service, supports teller units and new-teller training, and helps complete financial center and ATM proofing activities. The Head Teller maintains required security controls and follows applicable regulatory, compliance, and legal requirements.

Requirements

High school diploma or equivalent (GED, HiSET, TASC, or foreign equivalent).
At least 4 years of teller experience in a commercial bank setting.
Strong communication and mathematical skills.
Client servicing skills.
Problem-solving ability.
Ability to work under pressure.
Ability to build and maintain effective relationships with stakeholders through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions.
Ability to support a positive work culture and productive work environment.
The role requires a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

Supervisory experience.

Responsibilities

Greet and serve clients in a friendly and courteous manner.
Supervise the teller line and process financial transactions in accordance with bank policies and procedures.
Assist tellers with complex tasks, provide backup coverage, and perform teller duties as needed.
Identify counterfeit currency.
Cash checks and process withdrawals and payouts after verifying signatures and customer balances.
Transfer funds between accounts at clients’ request.
Place holds on accounts for uncollected funds.
Maintain security of the vault and night depository using dual controls.
Complete ATM Daily Proof and assist with weekly or bi-weekly ATM proofing and replenishment, as needed.
Maintain ATM security using dual control, as needed.
Provide support to other teller units when needed.
Assist in training new tellers.
Assist with the daily Financial Center Proof.
Perform special projects and other duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards and complete required compliance training.
Maintain compliance with applicable federal, state, and local laws and regulations.