Full-time Teller - Fergus Falls

Bell Bank•Fergus Falls, MN

10d

About The Position

This position represents Bell Bank to customers in a courteous and professional manner and provides prompt, efficient, and accurate service processing teller transactions in accordance with established policies and procedures. The role involves delivering friendly customer service, accurately handling transactions, addressing customer concerns, referring customers to appropriate bank services, and maintaining a clean, secure, and professional banking environment. The teller is expected to follow Bell Bank’s values, customer service standards, policies, procedures, Code of Conduct, Bank Secrecy Act, and applicable laws and regulations. The role also requires protecting sensitive customer information, maintaining reliable attendance, and completing annual departmental, security, and banking regulation trainings. Other duties may be assigned.

Requirements

High school diploma or General Education Degree (GED).
Bookkeeping, calculator, and keyboarding skills.
Good communication, listening, and social skills.
Timeliness and reliability.
Ability to be flexible, prioritize tasks, and stay poised under pressure.
Ability to work flexible scheduled hours, including mornings, evenings, and Saturdays, depending on branch needs.

Nice To Haves

0–2 years of customer service experience.
Experience using Microsoft Outlook, Word, and Excel.

Responsibilities

Deliver exceptional customer service in a professional, friendly, and efficient manner while creating a welcoming environment.
Accurately process financial transactions and fulfill customer requests in a timely manner.
Address customer issues and grievances when possible; escalate complex issues and seek guidance as necessary.
Produce accurate, high-quality technical work with attention to detail and minimal errors.
Learn about Bell Bank services and refer customers or non-customers to appropriate personnel or teams.
Maintain neat, uncluttered tills, teller lines, and customer areas.
Maintain the security and confidentiality of personal customer information.
Complete annual departmental, security, and banking regulation trainings.
Follow Bell Bank values, service standards, policies, procedures, Code of Conduct, Bank Secrecy Act, and applicable laws and regulations.
Protect sensitive information by complying with information security policies and standards.
Maintain prompt and reliable attendance.
Perform other duties as assigned.