Full-time Teller - Fergus Falls

Bell Bank•Fergus Falls, MN

10d•Onsite

About The Position

This position represents Bell Bank to customers in a courteous and professional manner and provides prompt, efficient, and accurate service processing teller transactions in accordance with established policies and procedures. The teller creates a positive banking experience through friendly customer service, accurate transaction processing, and appropriate referrals to bank personnel or teams. The role also helps maintain a clean, professional, and secure banking environment; protects the confidentiality of customer information; completes required training; and follows Bell Bank policies, procedures, values, and applicable laws and regulations. Prompt and reliable attendance is expected, along with performing other duties as assigned.

Requirements

High school diploma or General Education Degree (GED).
Bookkeeping, calculator, and keyboarding skills.
Good communication, listening, and social skills.
Timeliness and reliability.
Ability to be flexible, prioritize tasks, and remain poised under pressure.
Ability to work flexible scheduled hours, including mornings, evenings, and Saturdays, depending on the branch.

Nice To Haves

0–2 years of customer service experience, preferred.
Experience using Microsoft Outlook, Word, and Excel, preferred.

Responsibilities

Provide courteous, professional, friendly, and efficient customer service and maintain a welcoming environment.
Accurately and promptly process financial transactions and fulfill customer requests.
Address customer issues and grievances when possible; escalate complex issues and seek guidance as needed.
Produce accurate, high-quality technical work with attention to detail.
Learn Bell Bank’s services and identify opportunities to refer customers or non-customers to appropriate personnel or teams.
Maintain neat, uncluttered tills, teller lines, and customer areas.
Protect the security and confidentiality of personal customer information.
Complete annual departmental, security, and banking regulation trainings.
Follow Bell Bank values, customer service standards, policies, procedures, systems, Code of Conduct, Bank Secrecy Act, and applicable state and federal laws and regulations.
Comply with information-security policies and standards protecting sensitive information.
Maintain prompt and reliable attendance.
Perform other duties as assigned.