Teller

First Interstate BancSystem•Atlantic, IA

10d•Onsite

About The Position

The Teller is responsible for daily teller transactions in the branch lobby and drive-up locations. The role delivers outstanding client service and develops and maintains client relationships by recognizing opportunities to refer clients to additional products and other lines of business. The position also supports branch operations, maintains confidentiality, completes transactions accurately, and contributes to team and community activities. The position is located at the Atlantic, Iowa branch. Typical work hours vary based on scheduling and business need, and travel may be required as needed.

Requirements

High school diploma or General Education Degree (GED).
Ability to handle confidential and sensitive information with discretion.
Strong mathematical aptitude.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Exceptional attention to detail.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

Experience in a cash handling role.

Responsibilities

Process client account transactions, including deposits, loan payments, check cashing, savings withdrawals, night and mail deposits, cashier’s checks, and savings bond redemptions.
Answer clients’ questions in person and over the telephone.
Process additional transactions as needed, including preparing currency transaction reports.
Identify cross-sell and referral opportunities, inform clients about services and promotions, determine client needs, and direct clients to a banker.
Use 360View to record activities, incidents, and referrals to business partners and other lines of business.
Process consumer credit card applications.
Complete special client requests, including account closures, check orders, foreign currency exchanges, special statements or copies, referrals, and safe-deposit box procedures.
Reconcile the cash drawer, verify cash transactions, count and package currency and coin, submit excess cash and mutilated currency to the vault custodian, and maintain appropriate cash supplies.
Follow bank operations and security procedures, participate in dual-control functions, maintain client traffic surveys, audit other teller currency, and assist with certification of proof.
Protect confidential information and maintain client confidence.
Attend training sessions to enhance job knowledge.
Support client service and bank success by responding to new or different requests and helping team members achieve results.
Demonstrate basic product knowledge and proficiency with client-facing systems, and complete work accurately with minimal errors.
Participate in volunteer activities.
Perform other duties as assigned.