Teller Manager

Greylock Federal Credit Union•Pittsfield, MA

8d•$21 - $26•Onsite

About The Position

The Teller Manager leads daily teller-line operations at Greylock Federal Credit Union, ensuring efficient service, accurate transaction processing, branch security, and compliance with policies and regulatory standards. The role schedules and assigns teller duties, manages cash and vault operations, oversees ATM and cash-recycler procedures, and helps maintain a high-performing team in a moderate- to high-volume transaction environment. The manager coaches, trains, and evaluates teller staff, supports onboarding and professional development, and coordinates training on procedures, system changes, security, sales goals, and compliance. The position partners with management on audits, resolves member and employee escalations, may serve as acting Branch Manager when needed, and represents Greylock in community and professional forums. This is a full-time, in-office, branch-based role with continuous member interaction. Employees must reside in Massachusetts, New York, Vermont, or Connecticut.

Requirements

Five or more years of experience in a teller position.
At least three years of experience in a supervisory teller role.
Associate degree or equivalent coursework and specialized training.
Strong leadership, communication, and interpersonal skills, including the ability to mentor, train, and guide staff professionally in a fast-paced environment.
Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint) and credit union core systems.
Strong knowledge of compliance regulations, vault operations, security practices, and training methodologies.
Ability to process high volumes of transactions efficiently.
Ability to lift up to 25 pounds and stand for extended periods; frequent use of hands and arms for cash handling.
Must reside in Massachusetts, New York, Vermont, or Connecticut.

Nice To Haves

Experience managing a team in a high-transaction environment.

Responsibilities

Supervise teller-line operations, including scheduling, daily setup, assignment of operational duties, and policy compliance.
Mentor, coach, train, onboard, and evaluate teller staff; provide feedback and support professional development.
Perform teller transactions and overrides, maintain a cash drawer, balance cash recyclers, support vault operations, and enforce teller and branch cash limits.
Oversee ATM balancing, branch cash inventory, and recycler procedures; schedule vendor maintenance and resolve system errors or out-of-balance conditions.
Coordinate training on procedural updates, core system changes, security protocols, sales goals, and regulatory compliance; complete internal classroom training and shadow trainer responsibilities as needed.
Partner with management on annual audits and compliance testing, participate in internal audit programs, and document supervisory checks.
Troubleshoot and resolve member and employee escalations; serve as acting Branch Manager in their absence and participate in retail operational projects.
Represent Greylock in community, civic, and professional forums through professional engagement, networking, or external volunteer opportunities.
Perform other related or unrelated duties as assigned.

Benefits

$1,500 sign-on bonus for eligible full-time employees: $500 after successful completion of onboarding/training and two months of service, and $1,000 after six months of continued full-time satisfactory service.
Two comprehensive medical plan options.
Medical and dependent-care flexible spending accounts.
Health savings account and health reimbursement arrangement.
Dental insurance.
Vision insurance.
Wellness benefits.
401(k) plans with employer match.
Employer pension contributions.
Paid time off.
Employee incentive plans.
Opportunity for profit sharing.
Employer-paid life insurance.
Short- and long-term disability coverage.
Optional additional life, accident, critical illness, and pet insurance.
Ongoing training, upskilling, and career pathways.