Bank Teller Manager

First Citizens Bank • Creve Coeur, MO

11d

About The Position

The Operations Services Supervisor (Teller Manager) is responsible for operational management of one branch and for managing its service line associates. The role processes teller transactions and other customer service requests, helps customers understand the bank’s capabilities, tools, and resources, and identifies and refers sales opportunities to the appropriate bank partner. It also supports the branch team’s sales efforts.

The successful candidate can manage and develop a team, provide professional and empathetic customer service, adapt to new information and technology, build strong working relationships, influence positive results, support client servicing and sales referrals, and communicate confidently with different audiences.

Requirements

• Bachelor’s degree and at least 1 year of experience; or a high school diploma or GED/equivalent and at least 5 years of experience in financial services, customer service, bank operations, or branch operations management.
• Financial literacy.
• Knowledge of retail banking products and services.
• Operations management skills.

Nice To Haves

• Management or supervisory experience.
• Banking sales experience.
• Prior teller or personal banker experience.

Responsibilities

• Manage team performance and personnel functions to maintain operational soundness and deliver results that create customer value and meet the bank’s financial expectations.
• Set clear accountability for role expectations, responsibilities, and authorities, and provide one-on-one feedback and coaching to support associate development and results.
• Regularly leverage the expertise of bank partners, other managers, and the team.
• Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Initiate conversations to uncover sales or referral opportunities, listen to customers, ask questions to understand their needs, and take prompt action to address immediate needs.
• Seek coaching, support bank initiatives, and use available tools to optimize performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
• Complete required training by established deadlines.
• Perform assigned general office management duties to support operational efficiency.
• Ensure transaction accuracy and operational efficiency for deposit-taking functions, with accountability for individual and team performance where applicable.
• Process teller transactions and other customer service requests, educate customers about bank capabilities and resources, and identify and refer sales opportunities to appropriate bank partners.

Benefits

• A competitive, thoughtfully designed benefits program intended to meet associates’ needs; further information is available at the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager