Bank Teller

Shore United Bank • Rehoboth Beach, DE

9d • Onsite

About The Position

Shore United Bank is hiring a Branch Banking Specialist (Bank Teller) for its Rehoboth Beach branch. This front-line role serves as a representative of the bank, building customer relationships and helping customers manage everyday financial needs. The position combines customer service with financial expertise, handling transactions accurately and efficiently while learning about customer goals, answering questions, and recommending appropriate banking solutions. It offers a foundation for developing banking and customer-relationship skills.

The role is full-time and non-exempt. The work takes place in a branch office and uses standard office equipment, cash and coin counters, and, in some cases, a teller cash recycler. The position involves standing, walking, communicating and interacting with customers and colleagues, viewing computer screens, reviewing detailed information, and handling materials, including bulk coin or currency weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The hourly pay range is $18.00 to $23.00. Actual compensation may vary based on relevant experience, time in role, internal peer salaries, prior performance, business sector, licensure requirements, and skill level. Employment offers are contingent on successful completion of pre-employment screening, including background and credit checks, employment-history verification, and other screenings required for the position.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of experience successfully providing excellent customer service in a fast-paced environment.
• Ability to manage multiple priorities daily.
• Ability to maintain confidentiality with customer information.
• Ability to work in a team environment.
• Ability to stand, walk, and move throughout the branch for extended periods; perform routine office tasks; communicate and interact effectively; and manage multiple tasks in a fast-paced environment.
• Frequent use of standard office equipment and extended periods viewing computer screens and reviewing detailed information.
• Manual dexterity and ability to lift files, open filing cabinets, bend, stoop, and lift or carry materials, including up to 50 pounds of bulk coin or currency.

Nice To Haves

• Proficiency with computer skills, specifically Microsoft Office Suite and Outlook, is desired.

Responsibilities

• Process customer transactions, including deposits, withdrawals, transfers, loan payments, and night deposits; settle and maintain the ATM; and balance the cash drawer.
• Provide superior customer service in person and over the phone, using conversation to identify customer needs.
• Promote the bank’s products and services through customer conversations that help meet financial needs.
• Work with bank partners to refer clients to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders.
• Assist customers with managing and optimizing their bank accounts and other products.
• Maintain the confidentiality of all information obtained.
• Participate as a team member in allocating and coordinating workflow.
• Contribute to branch and company objectives and goals.
• Represent the bank in a manner that maintains and expands positive relationships with customers, potential customers, and coworkers.
• Complete required regulatory and compliance training, such as BSA, CRA, and ECOA, by deadlines and support policies, procedures, and practices promoting risk management, safety, and regulatory adherence.
• Demonstrate the company’s core values and principles through behaviors, actions, and decisions.

Benefits

• Comprehensive benefits package for full-time, permanent employees, including health, dental, and vision coverage, company-paid life insurance, mental health well-being benefits, and company-paid short- and long-term disability.
• Paid parental leave.
• 401(k) savings plan with up to a 4% company match.
• Employee Stock Purchase Plan.
• Education assistance.
• Employee banking services and a loan discount program.
• Career development program.
• Employee Assistance Program and wellness initiatives.
• Opportunity for growth and advancement.
• Paid training program and continuous training sessions throughout the year.
• Generous paid time off and paid sick time.
• Community involvement opportunities.
• Team-oriented, collaborative, friendly, family- and community-oriented workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED