Bank Teller
About The Position
The Bank Teller at Servbank provides customer service while accurately and efficiently handling financial transactions and ensuring compliance with banking policies and procedures. Servbank describes itself as a community-oriented banking institution founded in 1994, serving individuals, businesses, and communities with local roots and national reach. The role includes assisting customers with account inquiries and banking products, completing and documenting transactions, managing cash and balancing the drawer, following security and regulatory procedures, identifying appropriate opportunities to cross-sell products, and resolving customer issues. The teller may also perform other duties as assigned.
Requirements
- High school diploma or equivalent.
- Strong numerical and analytical skills.
- Excellent customer service and communication skills.
- Attention to detail and accuracy in handling financial transactions.
- Proficiency in using banking software and computer systems.
Nice To Haves
- Some college coursework in finance or a related field.
- Knowledge of banking products, services, and regulations.
Responsibilities
- Greet customers in a friendly and professional manner.
- Assist customers with inquiries and provide information regarding their accounts and banking products.
- Educate customers on the bank's services and products to meet their financial needs.
- Conduct accurate and secure deposits, withdrawals, transfers, and loan payments.
- Verify customer identification and authenticate transactions according to established procedures.
- Count and verify cash and checks, ensuring accurate handling and recording.
- Maintain and update customer account information and records in the bank's database.
- Generate reports and documentation for transactions, account activities, and other required paperwork.
- Manage and balance the cash drawer and coin vault within specified limits, following security procedures.
- Prepare daily settlements and reconcile transactions.
- Follow regulatory requirements, policies, and procedures to comply with banking laws and regulations.
- Follow security measures and protocols to safeguard customer information and bank assets and help prevent fraud.
- Identify opportunities to cross-sell bank products and services, such as loans, credit cards, and investment opportunities, based on customer needs and preferences.
- Resolve customer complaints, discrepancies, and inquiries in a timely and effective manner.
- Escalate complex issues to appropriate supervisors or departments.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
