Bank Teller
About The Position
Mississippi River Bank is seeking a customer-focused and detail-oriented Retail Banker (Teller) to serve as a trusted resource for customers and help address a variety of banking needs. The role supports retail and commercial customers, strengthens customer relationships, and helps identify solutions to meet customers’ financial needs while providing an exceptional banking experience. The position is primarily office-based, generally works 40 hours per week Monday through Friday, and may require occasional overtime or extended hours. Occasional outdoor activities are part of the work environment.
Requirements
- At least one year of retail banking experience.
- Previous cash handling experience.
- Strong customer service background.
- Excellent verbal and written communication skills.
- Professional appearance and demeanor.
- High School Diploma or equivalent.
Nice To Haves
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize in a customer-focused environment.
- Leadership qualities and willingness to mentor others.
- Knowledge of retail banking products and services.
Responsibilities
- Assist customers with deposits, withdrawals, and other banking transactions.
- Balance ATMs and cash dispensers/recyclers, or manage vault operations as assigned.
- Process debit card requests, including orders, replacements, and PIN resets.
- Accept and process debit card disputes in partnership with the Electronic Banking Department.
- Assist customers with stop payments, address changes, check orders, and other account maintenance requests.
- Comply with Bank policies and procedures, including Integrated Teller Override Procedures.
- Serve as a retail online banking specialist and resource for customers.
- Mentor and support new team members through training and guidance.
- Build and strengthen customer relationships through exceptional service and proactive communication.
- Perform additional duties as assigned by the Retail Bank Manager or Bank leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
