Bank Teller Manager

First Citizens Bank • Nashville, TN

2d

About The Position

At First Citizens Bank, the Operations Services Supervisor is responsible for the operational management of one branch and for managing its service line associates. The role processes teller transactions and other customer service requests, helps customers understand the bank’s capabilities, tools, and resources, and identifies and refers sales opportunities to appropriate bank partners.

The position requires managing and developing a team to support operational soundness, delivering professional and empathetic customer service, adapting to new information and technology, and supporting branch sales efforts through client servicing, identifying customer needs, and making referrals. The supervisor also builds effective working relationships with team members and cross-functional partners.

Requirements

• Bachelor’s degree and at least 1 year of experience; or a high school diploma or GED/equivalent and at least 5 years of experience in financial services, customer service, bank operations, or branch operations management.
• Financial literacy.
• Knowledge of retail banking products and services.
• Ability to meet and exceed sales metrics.
• Prior leadership of two or more associates.

Nice To Haves

• Preferably 5 or more years of recent cash-handling experience in USD.
• At least 1 year of experience in retail bank management and operations.

Responsibilities

• Manage team performance and personnel functions while maintaining operational soundness and delivering results that create customer value and meet the bank’s financial expectations.
• Set accountability for role expectations, responsibilities, and authorities, and provide individual feedback and coaching to support associate development and results.
• Leverage the expertise of bank partners and other managers.
• Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Initiate conversations to identify sales and referral opportunities; understand customer needs and preferences; and promptly address immediate needs.
• Improve performance by seeking coaching, supporting bank initiatives, and using tools to enhance activities.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
• Complete required training by established deadlines.
• Perform assigned general office management duties to support operational efficiency.
• Process teller transactions and customer service requests, ensuring transaction accuracy and operational efficiency for deposit-taking functions.
• Facilitate customer awareness and education about bank capabilities, tools, and resources.
• Identify and refer sales opportunities to appropriate bank partners.

Benefits

• Competitive, thoughtfully designed benefits program intended to meet associates’ needs; further information is available on the employer’s benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager