Teller Manager
About The Position
FreeStar Financial Credit Union is seeking a dynamic, outgoing professional to join its Branch Leadership team as a Teller Manager at the Clinton Township Branch. The role supports the credit union’s mission to positively impact members, team members, and the community through meaningful connections and progressive financial solutions. The Teller Manager identifies member needs and supervises the teller area, guiding tellers in serving members efficiently and accurately and resolving member problems, teller issues, and other applicable work-related matters. The role is responsible for maintaining high levels of accuracy and efficiency in transactions. The schedule is Monday through Friday, with occasional Saturdays, from 8 AM to 5 PM. The position is described as a 40-hour work week. An associate degree is preferred. Candidates must have at least one year of financial-industry experience, one year of supervisory experience, and previous sales experience. They should also have communication, organization, and multitasking skills, proficiency in Microsoft Office, and knowledge of specified federal regulations.
Requirements
- At least one year of experience in the financial industry.
- At least one year of supervisory experience.
- Previous sales experience.
- Verbal, written, and interpersonal communication skills.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Ability to organize and manage multiple priorities.
- Knowledge of applicable federal regulations and responsibilities relating to the Right to Financial Privacy Act, Regulation E (EFTS), Regulation CC (Funds Availability), Regulation Z (Truth in Lending), the Truth in Savings Act, and the Bank Secrecy Act (BSA).
Nice To Haves
- Associate degree preferred.
Responsibilities
- Ensure team members provide efficient and accurate service for transactions and member inquiries, including account status and activity inquiries, check cashing, deposits, withdrawals, transfers, loan payments, and eService issue resolution, in person and over the phone.
- Ensure department standards are observed.
- Oversee teller operations, including scheduling, assigning work, assisting with problem-solving, and handling complex transactions.
- Explain policies and procedures to tellers and members as needed, and keep the team informed of applicable policy or procedure changes and requirements.
- Ensure team members are fully trained and cross-trained in all phases of their jobs.
- Meet member needs by cross-selling credit union products and services and meet minimum performance expectations established by the leadership team.
- Ensure team members meet their minimum performance expectations.
- Develop and maintain effective relationships and resolve team member issues.
- Complete timely team member performance appraisals, including positive redirection and feedback to support team members’ success.
- Schedule and conduct regular team meetings to discuss credit union operations, improvement areas, new products or services, and policy or procedure changes, while encouraging open communication and the exchange of ideas or concerns.
- Perform or assist with audits of teller outages and initiate disciplinary actions if applicable.
Benefits
- Four weeks of PTO available in the first year.
- 401(k) with up to a 6% match.
- Work/life balance and a 40-hour work week.
- Opportunity to develop professionally and expand skills.
- Competitive compensation structure that rewards team member contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
