Bank Teller

Forcht Bank•Williamstown, KY

10d•$31,783 - $47,675

About The Position

The Bank Teller (Concierge Banker) assists the assigned Banking Center in meeting or exceeding branch profitability goals by generating new customers and managing existing customer relationships. The position delivers efficient, professional, quality VIP service while handling financial transactions in person and by telephone. The role develops customer relationships, identifies customer needs, assists with transactions and questions, explains or demonstrates bank products and services, and pursues appropriate cross-selling and referral opportunities. The teller also carries out day-to-day operations in support of satisfactory branch audit scores and performs other assigned duties. The position requires a flexible schedule that may include early or late hours and regular weekend hours. Saturday availability is required, though work every Saturday is not. The employee must attend one to two weeks of new-hire training and orientation in Lexington, Kentucky, Monday through Friday from 9:00 a.m. to 4:00 p.m., and may need to travel to other locations. The role may be required to report to work during inclement weather, declared emergencies, or pandemic conditions as directed by bank leadership.

Requirements

Provide excellent customer service while demonstrating dedication to Forcht Bank’s mission, vision, and values.
Ability to promote and cross-sell bank products and meet referral goals.
Proficiency with Microsoft Office products and banking information systems applicable to the assignment.
Ability to deal effectively and tactfully with customers.
Ability to work with a team and members of other departments.
Ability to work with little direct supervision in carrying out assigned tasks and responsibilities.
Strong attention to detail.
Ability to handle sensitive documents and confidential information.
Ability to arrange things or actions in a prescribed order or pattern according to specific rules.
Ability to listen attentively, understand others’ points, ask appropriate questions, and avoid interrupting at inappropriate times.
Knowledge of English language structure and content, including vocabulary, spelling, composition, and grammar, and ability to comprehend work-related written materials.
Ability to manage time and complete assignments efficiently and effectively.
Knowledge of arithmetic and its applications specific to the position.
Manual dexterity to handle and count coins and paper currency; ability to use hands and fingers to handle and feel.
Ability to understand spoken information and communicate information and ideas in speaking and writing.
Ability to identify and understand another person’s speech and see details at close range.
Ability to recognize when something is wrong or likely to go wrong.
Ability to sit or stand for long periods.
Manual dexterity for keyboard use, sorting paperwork, and reaching for and grabbing objects.
Ability to stand, bend, and lift up to 20 pounds.
Ability to operate standard business equipment, including a fax, computer, printer, and copier.
Ability to look at a computer screen for several hours.
Ability to work a flexible schedule that may include early or late hours and weekend hours; availability on Saturdays is required.
Ability to travel to other locations as needed.
May be required to attend activities outside the bank to stay informed about developments, best practices, civic activities, and statutory and regulatory changes.
Must remain drug- and alcohol-free when reporting to work and during work-related activities.
Must comply with Bank Secrecy Act rules, regulations, and requirements.
Must be able to attend new-hire training and orientation in Lexington, Kentucky, Monday through Friday, 9:00 a.m. to 4:00 p.m., for one to two weeks.
Must be able to report to work as directed during inclement weather, declared states of emergency, or pandemic conditions.

Responsibilities

Develop and maintain customer relationships by contacting prospective customers, identifying prospects, establishing suitable contact methods, and determining appropriate products or services.
Perform day-to-day operations in a manner that helps achieve satisfactory branch audit scores.
Refer opportunities to ancillary lines of business.
Assist customers with financial transactions, including cashing checks within authorization limits, verifying signatures and amounts, confirming sufficient funds, accepting and verifying deposits, recording transactions, issuing computer-generated receipts, and placing account holds.
Assist customers with questions and concerns and explain or demonstrate available bank products and services.
Recognize and pursue opportunities to cross-sell products and services based on customer needs.
Perform other duties as assigned.