Teller- Part Time

F&M Bank•Troy, MI

10d

About The Position

At F&M, tellers handle financial transactions while establishing and nurturing lasting customer relationships. The role requires careful, precise, and trustworthy handling of customers’ financial transactions, documents, and information, along with strong service and accountability. The teller builds awareness of bank products and services, identifies customer needs and referral opportunities, follows bank procedures and security protocols, and works collaboratively with other tellers and management. This part-time, non-exempt hourly position is generally scheduled Monday through Saturday, with a day off and occasional extended hours as needed to accommodate business flow. The role must comply with applicable bank policies, procedures, and regulatory requirements, including BSA, AML, OFAC, the USA PATRIOT Act, customer identification and due diligence, and reporting suspicious activities. Pay Grade: A.

Requirements

High school diploma or equivalent; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Basic math and computer skills.
Cash-handling experience.
Excellent communication, customer service, and time-management skills.
Ability to pass a background check.
Strong dedication to accuracy and efficiency.
Valid driver’s license.
Ability to work Monday through Saturday, generally with a day off, and occasional extended hours as business needs require.
Ability to comply with bank policies and applicable federal and state regulatory requirements.

Nice To Haves

Experience with banking processes, money management, and customer service.

Responsibilities

Process customer account transactions, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts.
Identify customer needs, explain products and services, and refer customers to branch representatives.
Meet referral production goals established by retail leadership.
Reconcile cash drawers at the end of shifts; count and package coins and currency; and turn excess or damaged currency in to the head teller.
Track, record, report, and store transaction information and special requests.
Provide high-quality customer service and assistance.
Follow bank policies, procedures, security protocols, and applicable regulatory requirements; complete and pass required compliance tests.
Comply with BSA requirements, including accurate completion of Currency Transaction Reports when applicable, AML, OFAC, and the USA PATRIOT Act; follow customer identification and due diligence procedures; and report suspicious activities to the BSA Department.
Work cooperatively with other tellers, support management with special requests as needed, and perform other assigned duties.
Maintain job knowledge and technical skills, manage workload and time effectively, prioritize tasks, and follow attendance and break policies.