Float Teller

TruNorth Bank•Auburn, MA

2d•$19 - $23

About The Position

The Float Teller provides customer service and performs banking transactions within the scope of their authority and expertise. The role supports customer relationships by addressing requests and issues, maintaining knowledge of bank products and services, and identifying opportunities to suggest relevant services. The teller performs operational and security procedures in accordance with bank policies, regulatory requirements, and branch processes. Compensation is commensurate with experience; the posted range is intended as a general estimate and does not guarantee a specific rate of pay.

Requirements

High school diploma or GED.
Computer skills.
Ability to perform the essential duties satisfactorily.
Ability to meet applicable physical demands and work conditions of the role, with reasonable accommodations as appropriate.

Nice To Haves

Cash handling experience.
Knowledge of Microsoft products.
Customer service experience.
Fluency in a second language.

Responsibilities

Provide excellent customer service and maintain service standards.
Identify customer servicing issues and help resolve them to retain customer relationships.
Respond to customer requests, problems, and complaints, and hand off issues to the appropriate person when applicable.
Maintain working knowledge of bank products and services and recognize potential customer needs.
Identify opportunities to suggest or cross-sell bank services.
Process customer transactions, including deposits, withdrawals, payments, cash, checks, and credit card advances.
Participate in individual, team, and bank goals set by the branch manager.
Follow internal controls and policies regarding audits, dual control, security, regulatory compliance, cash limits, and robbery procedures.
Follow BSA procedures.
Answer account inquiries by phone and in person.
Account for all funds in the individual cash drawer and balance transactions daily.
Prevent fraudulent activities by following bank policies and procedures.
Follow branch security procedures in the HFG security manual.
Remain alert and work safely.