Teller - Float

F&M Bank•Montpelier, OH

About The Position

At F&M, the Teller handles customer financial transactions with care and precision while building lasting customer relationships. The role serves customers by managing documents, information, and transactions securely and efficiently; promoting awareness of bank products and services; identifying customer needs and referral opportunities; and meeting bank service standards while complying with procedures and security protocols. The Teller works with other tellers, supports management requests, and helps meet business needs by traveling among branch locations within the assigned region as designated by the leader. The position handles account transactions, balances and reconciles cash, records and stores transactional information, and provides customer assistance. It also requires adherence to bank policies and applicable federal and state regulatory requirements, including BSA, AML, OFAC, the USA PATRIOT Act, customer identification and due diligence, and suspicious-activity reporting. This non-exempt, hourly position is scheduled Monday through Saturday, generally with a day off, and may require occasional extended hours to accommodate business flow. Branch travel is required. The employee must be eligible for F&M Drivers Insurance and consent to quarterly driving-record verifications.

Requirements

High school diploma or equivalent; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Basic math and computer skills.
Cash-handling experience.
Excellent communication, customer service, and time-management skills.
Ability to pass a background check.
Strong dedication to accuracy and efficiency.
Valid driver’s license.
Must be eligible for inclusion on F&M Drivers Insurance and consent to quarterly driving-record verifications.
Comply with applicable Bank Secrecy Act requirements, including accurate completion of Currency Transaction Reports when applicable; Anti-Money Laundering Act, Office of Foreign Assets Control, and USA PATRIOT Act requirements; customer identification and due diligence; and reporting suspicious activities to the BSA Department.

Responsibilities

Process customer account transactions, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts.
Identify customer needs, explain new products and services, and refer customers to branch representatives.
Meet and exceed referral production goals set by retail leadership.
Reconcile cash drawers at the end of the shift; count and package coins and currency; and turn excess or damaged currency in to the head teller.
Track, record, report, and store transactional information and special requests.
Provide a high level of customer service by answering questions and assisting customers warmly.
Follow bank policies, procedures, security protocols, and applicable regulatory requirements, and satisfactorily pass compliance tests applicable to the position.
Work collaboratively with other tellers, complete daily tasks, and support management with special requests as needed.
Travel to branch locations within the assigned region as designated by the leader.
Perform other duties as assigned.