Teller

Peoples Bank • Charleston, WV

10d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The role can open deposit accounts, process complex multi-step teller transactions, sell bank products and services, assist customers with account maintenance requests, and resolve customer service issues. The Teller identifies additional customer needs and refers customers to appropriate business partners. This sales and service role supports branch goals while delivering customer service.

The position requires reliability, professionalism, confidentiality, accuracy, and close attention to detail. The Teller must meet scheduled hours, follow branch standards and operational policies, complete required training, and travel to internal meetings or other branches when needed.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Ability to work in a fast-paced environment with a high degree of accuracy and attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn and navigate job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as part of a team.
• Trustworthy behavior and ability to maintain confidentiality.
• Daily reliable transportation.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to fill in at other branches as needed.
• Ability to stand consistently; bending or squatting may be required depending on branch setup.
• Ability to lift up to 25 pounds consistently.

Responsibilities

• Deliver superior customer service with a friendly demeanor and willingness to help.
• Develop and retain the customer base, greet customers by name, understand account ownership, and respond promptly to correspondence and problems.
• Keep customer business confidential.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex multi-step teller transactions.
• Research customer issues, identify solutions and resources, and follow up with customers on resolutions.
• Uncover customer needs and refer customers to branch platform associates, meeting established referral goals.
• Make weekly sales calls by phone or Zoom to clients or prospects and record activities in Salesforce.
• Meet or exceed sales referral goals and maintain working knowledge of the bank’s products and services.
• Maintain balancing and error records in accordance with policy, identify and correct outages, and seek help with more difficult errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required training on bank and branch policies and procedures.
• Work scheduled hours designated by the manager to support branch operations and customer needs.
• Meet Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings, potentially including overnight stays, and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED