Financial Center Associate (Teller) - Conyngham, PA

Mid Penn Bank - Millersburg Branch•Conyngham, PA

7d•Onsite

About The Position

Mid Penn Bank is seeking a full-time Financial Center Associate to support daily financial center activities at its community bank in Conyngham, Pennsylvania. The role performs customer transactions and other operational duties in accordance with corporate, regulatory, audit, and financial center guidelines. It also focuses on delivering superior customer service, promoting the bank’s products and services, and directing customers to employees or departments for specialized financial services. The associate handles deposits, check cashing, payments, official monetary instruments, night and mail deposits, remote-capture work, cash drawer balancing, safe deposit box services, and ATM balancing or servicing as needed. The position coordinates work with financial center colleagues and other departments, responds to inquiries within established policies and time frames, and uses the organization’s Customer Relationship Management program to track sales and service activity. Candidates must have a high school diploma or equivalent. Previous cash handling and customer service experience is preferred. The position requires a valid driver’s license and the ability to perform the physical activities described in the posting, including lifting items weighing 50 pounds or less. Mid Penn Bank offers a comprehensive benefits package to employees who qualify, along with access to mentorship, career counseling, and development programs.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Moderate reading, writing, and grammar skills.
Proficient analytical and mathematics skills.
Proficient communication and interpersonal relations skills.
Proficient eye-hand coordination.
Ability to operate various office machines.
Technical supervisory skills and sufficient skills to assist in training entry-level Financial Center Associates.
Ability to sit, stand, walk, bend, stoop, reach with hands or arms, and use hands to manipulate objects.
Ability to lift items weighing 50 pounds or less.
Visual, auditory, and speaking skills.

Nice To Haves

Previous cash handling experience.
Previous customer service experience.

Responsibilities

Conduct paying and receiving activities accurately in accordance with the organization’s Financial Center Guidelines.
Operate and accurately balance a cash drawer.
Greet and serve customers in a friendly and courteous manner.
Seek opportunities to deepen customer relationships using suggestive sales techniques and refer customers to appropriate customer service personnel.
Coordinate work with financial center personnel and other departments to support the efficient flow of information.
Maintain sufficient knowledge of the organization’s products and services to refer customers to the appropriate person or department for specialized services.
Use the organization’s Customer Relationship Management program to track customer sales and service activities.
Accept deposits for various account types.
Cash checks within approved authority and operating policy.
Sell official monetary instruments.
Accept loan payments, safe deposit box rent, and other related payments.
Process night deposits and mail deposits.
Prepare and process daily work for remote capture.
Provide safe deposit box services to customers as needed.
Balance and/or service ATM machines as needed.
Respond to inquiries from customers and company personnel within established policy and time frames.