Financial Center Associate (Teller) - Connellsville, PA
About The Position
Mid Penn Bank is seeking a full-time Financial Center Associate to support daily activities at its community bank financial center in Connellsville, Pennsylvania. The role performs customer transactions and operational duties in accordance with corporate, regulatory, audit, and financial center guidelines. Responsibilities include handling cash and deposits, processing authorized transactions, balancing a cash drawer, maintaining accurate records, and providing courteous customer service. The associate also promotes the bank’s products and services, identifies opportunities to deepen customer relationships, and refers customers to employees or departments for specialized financial services. The position works with colleagues across the financial center and other departments to support the efficient flow of information. It also uses the organization’s Customer Relationship Management program to track customer sales and service activities. A high school diploma or equivalent is required; previous cash-handling and customer-service experience is preferred.
Requirements
- High school diploma or equivalent.
- Moderate reading, writing, and grammar skills.
- Proficient analytical and mathematics skills.
- Proficient communication and interpersonal relations skills.
- Proficient eye-hand coordination.
- Ability to operate various office machines.
- Technical supervisory skills and sufficient skills to assist in training entry-level Financial Center Associates.
- Ability to sit, stand, walk, bend, stoop, reach with hands or arms, and use hands to manipulate objects.
- Ability to lift items weighing 50 pounds or less.
- Visual, auditory, and speaking skills.
- Valid driver’s license.
- Must be authorized to work in the United States without current or future Mid Penn Bank sponsorship for a work visa.
Nice To Haves
- Previous cash-handling experience.
- Previous customer-service experience.
Responsibilities
- Perform paying and receiving activities accurately within the organization’s Financial Center Guidelines.
- Operate and balance a cash drawer accurately and efficiently.
- Greet and serve customers in a friendly and courteous manner.
- Seek opportunities to deepen customer relationships through suggestive sales techniques and refer customers to appropriate personnel.
- Coordinate work tasks with financial center staff and other departments to support the efficient flow of information.
- Maintain knowledge of the organization’s products and services and direct customers to appropriate staff or departments for specialized services.
- Use the Customer Relationship Management program to track customer sales and service activities.
- Accept deposits for various account types and cash checks within approved authority and policy.
- Sell official monetary instruments.
- Accept loan payments, safe deposit box rent, and other related payments.
- Process night deposits and mail deposits.
- Prepare and process daily work for remote capture.
- Provide safe deposit box services as needed.
- Balance and/or service ATM machines as needed.
- Respond to inquiries from customers and company personnel within established time frames and policy.
Benefits
- Medical plans with prescription drug coverage
- Flexible spending account
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) program with employer match
- Employee stock purchase plan
- Paid time off
- Paid holidays
- Disability insurance coverage
- Parental leave
- Employee assistance program
- Tuition reimbursement
- Mentorship programs
- Individualized development and career counseling
- Mid Penn University courses and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
